Telstra

Telstra, telecommunications operator in Australia

Telstra presents itself as Australia's largest mobile phone operator and sells connectivity services for individuals, businesses, and large organizations. Its offering combines mobile phone services, fixed-line internet via the NBN network, 5G devices, accessories, and on-demand streaming services.

Mobile phone services and devices

The mobile phone catalog includes phones, postpaid and prepaid plans, as well as smartwatches. The company distributes iPhone models, including the iPhone 18 Pro, iPhone 18 Pro Max, and iPhone Duo, and offers trade-in programs for used devices in exchange for credit toward the purchase of a new handset. According to published information, trade-in can reach up to 1,620 Australian dollars in credit, subject to device eligibility, service conditions, and the quote received.

Home internet and entertainment

Telstra sells NBN home internet plans, with options that include a modem and entertainment and gaming services. The company also offers on-demand streaming services as part of its home connectivity offering.

Accessories and wearables

The accessories range covers watches and wearable devices, headphones and speakers, as well as iPads and tablets. These products can be purchased together with mobile or internet plans.

Telstra Plus loyalty program

Telstra has the Telstra Plus rewards program, which lets members earn points on eligible purchases and services, redeem them in the rewards store, and access discounts on movie tickets. The program includes the Points + Pay option, which combines points and cash payment, and requires meeting eligibility criteria to join.

Purchasing and delivery

The online store offers free delivery across the site every day of the year and the option of in-store pickup through Click & Collect, which allows customers to select a pickup time. Customers can earn 10 points for every dollar spent on eligible products and services within the Telstra Plus program.

Customer service and support

Telstra has online help channels, chat with the support team, and the My Telstra app. It also offers payment assistance programs and support for people affected by domestic and family violence, with the aim of maintaining connectivity in difficult situations.

Community commitment

The company recognizes and respects the connection of Aboriginal and Torres Strait Islander peoples to the lands, waters, and skies of Australia, and expresses its commitment to working toward a prosperous and inclusive Australia.