iPrimus

iPrimus, telecommunications for the Australian market

iPrimus is a telecommunications company that offers internet and mobile phone services in Australia. The company presents itself as a provider of nbn®, fibre and mobile internet plans, with unlimited data and the possibility of bundling several services into a single account. Its offering is aimed at residential customers looking for high-speed connection and mobile coverage.

nbn® and fibre internet plans

The internet catalogue includes nbn® Standard Plus, nbn® Premium, nbn® Premium Plus, nbn® Home Superfast and nbn® Home Ultrafast options, all with unlimited data. The company also offers other fibre plans, such as nbn® Fibre Connect and Opticomm Upgrade, and a specific service for those moving home. For eligible nbn® customers, iPrimus announces a free fibre upgrade with a speed boost at no extra cost.

Mobile telephony and associated services

In the mobile segment, the company offers 5G Small, 5G Medium and 5G Large plans, with unlimited calls and texts and an allowance of international minutes. The website includes a coverage map, international roaming options and tools to activate the SIM. It also offers devices and modems, as well as assistance for their setup.

Customer service and contact channels

iPrimus handles sales, technical support and billing enquiries through the phone number 131 789 and a chat service. The chat is available every day from 9:00 to 18:00 AEST, while the phone has different hours depending on the type of enquiry. The company also maintains a support centre with self-help resources available 24 hours a day, 7 days a week, and allows managing payments, webmail and SIM activation from its customer area.

Track record and awards

The company states it has been connecting Australians for more than 25 years and has more than 100,000 customers in the country. Among its awards, the website mentions the Finder's Best Broadband Provider 2022 award. iPrimus presents itself as a value option, with high-speed plans and its own customer service.

Contractual and legal information

The company publishes critical information summaries and standard agreement forms so that users know prices, plan inclusions and minimum contract terms. The company listed in the legal notice is Primus Telecommunications Pty Limited, with ABN 69 071 191 396.