Exetel

Exetel, nbn internet and mobile phone provider in Australia

Exetel is an Australian telecommunications operator that offers internet services over the nbn network and mobile plans in eSIM format. The company is part of the Superloop group, an operator listed on the Australian Securities Exchange (ASX) since 2015 and which presents itself as a fast-growing challenger in the telecommunications market. Exetel was founded over fifteen years ago as a family-owned business and, after its integration into Superloop, operates alongside it on its own infrastructure platform called Infrastructure-on-Demand, which serves residential, business and wholesale customers.

The nbn "The One" plan: single price and no promotional tricks

The central product in its residential catalogue is the nbn "The One" plan, presented with a single price of $80 per month and no temporary promotions that force you to change rates after six months. The plan offers speeds of 500/50 Mbps, with typical evening speeds of 500/40 Mbps. The company positions it for uses such as working from home, online gaming, streaming movies and series in 4K, online shopping and browsing social media.

Warp Speed and Hibernate: on-demand speed flexibility

Exetel allows you to adjust the service speed according to your needs at any given time. The Warp Speed feature boosts the connection up to 1000/100 Mbps for an extra dollar per day, with typical evening speeds of 860/85 Mbps. Conversely, the Hibernate feature reduces speed when the user does not need the connection, for example during a holiday or a tech break, and allows you to save a dollar a day. Both features are managed from the company's mobile app, where you can also manage your account and pay bills.

"Plus One" mobile plan in eSIM format

In mobile telephony, Exetel offers the prepaid "Plus One" plan, available exclusively in eSIM format, which allows you to activate the line digitally in just a few minutes without waiting for a physical card to be sent. The plan includes 130 GB every 30 days, unlimited calls and texts across Australia and access to the 5G network, with speed caps applicable. The company operates on Telstra's wholesale mobile network. It includes the Data Bank feature, which accumulates unused data up to a maximum of 1000 GB, and does not require a lock-in contract.

Additional services and customer management

Among the complementary features is the referral program: when a customer recommends another person and both remain on the "The One" plan, each gets a one-dollar monthly discount on their internet bill. Customer service is available every day from 9:00 to 21:00, Australian east coast time (AEST/AEDT), including Christmas Day. The company also publishes informative articles on topics such as upgrading Wi-Fi routers or Fibre to the Premises (FTTP) connections.

Presence and corporate structure

Exetel operates in Australia and has offices in Adelaide, Brisbane, Hobart, Melbourne, Perth and Sydney. The company serves hundreds of thousands of homes and businesses through the Exetel and Superloop brands, relying on Tier One network infrastructure that includes fibre, subsea cables and fixed wireless.