Digital Pacific

Digital Pacific, Australian provider of domains, hosting and servers

Digital Pacific is an Australian company specialising in online presence services. Its catalogue covers domain registration and management, shared web hosting, virtual and dedicated servers, professional email and SSL security certificates. The company presents itself as a Web.com partner and operates under the slogan "Where websites live".

Domains and professional email

The domain service allows you to register, transfer and renew domain names, as well as manage WHOIS privacy. The offering includes Australian, New Zealand and global extensions, including .au, .com.au, .net.au, .com, .net, .org, .co.nz and .net.nz. The site listed reference prices such as AUD 39.90 for two years for .au and .com.au, AUD 24.95 per year for .com and .org, and AUD 28.95 per year for .net.

In the email section, the company offers cloud email services with anti-spam protection and advanced features, as well as Google Workspace and Gmail, and a mailbox migration service. The catalogue showed rates from AUD 10.90 per month.

Web hosting for individuals and businesses

Digital Pacific sells personal, business, premium and reseller hosting plans. These services include site migration, backups, control panels, shopping carts, content management systems and SSL certificate installation. The company also offers WordPress-specific hosting, with optimised features, enhanced security and a performance focus, with prices from AUD 14.66 per month.

VPS and dedicated servers

The company has managed and self-managed virtual servers, with cPanel, Linux and Windows options, from AUD 14.24 per month. In the dedicated segment, it sells Intel and Terastore servers with Dell EMC hardware, Juniper firewalls, operating systems, licences and management services, with prices from AUD 240.90 per month. The company states it has twenty years of experience in dedicated hosting and presents itself as Australia's largest provider of Dell EMC servers and Juniper firewalls.

Security, infrastructure and availability

The provider includes GeoTrust and Symantec SSL certificates, single-site, multi-site and wildcard options, as well as security add-ons such as CloudLinux and Spam Experts. The infrastructure relies on tier-3 data centres, with a presence in the Equinix data centre in Australia, and a combination of premium transit. Digital Pacific declares a DDoS prevention system, 24x7 network monitoring and backup and restoration facilities. The company offers a 99.9% uptime guarantee.

Support and customer service

Digital Pacific provides technical support 24 hours a day, seven days a week, all year round, and states it has more than 50,000 customers and an NPS score above 60. The sales and assistance team is available Monday to Friday from 7:00 to 23:00, Sydney time. The company has local phone numbers in Sydney, Adelaide, Brisbane, Melbourne, Geelong, Perth, Hobart, Darwin and Canberra.

Industry solutions

The company segments part of its offering by industry: professional services, e-commerce, digital agencies, media and advertising, small businesses and information technology. For each sector it proposes combinations of business hosting, WordPress hosting, managed VPS with cPanel and dedicated servers, tailored to scalability, security and management needs.

Offices and locations

Brisbane office: Phone: (07) 3905 9340

Melbourne office: Phone: (03) 8513 7980

Geelong office: Phone: (03) 8513 7980

Perth office: Phone: (08) 6381 8900