Petso

Petso, Australian specialist in cats and smart pet technology

Petso is an Australian retailer dedicated to selling pet care products, with a particular focus on cats and smart devices. Its catalogue covers food, hygiene, health, toys, furniture and tech equipment, and is organised by pet type: cats, dogs, small animals, birds, fish and aquariums, reptiles and farm animals and poultry.

Cat food and care

The feline section includes wet and dry food, treats and supplements, cat litter, health and care products, toys, trees and scratchers, furniture and travel items. Among the food brands the store carries are K9 Natural, Feline Natural, ZIWI Peak, Royal Canin, Granatapet, Leonardo, Prime100, Inaba, The Paw Grocer, Ranova, Talenta and Protexin, among others. The catalogue shows specific items such as Granatapet Suppenkasper Tuna wet food, Royal Canin Pomeranian Adult wet food, Feliway Happy Snack Chicken and Salmon calming treats, and CIAO Churu treats.

Litter and hygiene systems

Cat litter is a standout category, with cassava, tofu and plant-based options, as well as clumping and odour-control mixes. The store offers a litter finder tool and a buying guide, plus conventional and smart litter boxes and trays. Among the brands specialising in this category are POOPOO, PIDAN, PETKIT and CATLINK. The catalogue includes products such as XuCuihua cassava litter, PIDAN 3-in-1 mixed litter, POOPOO tofu and bentonite litter and Zodiac cherry blossom scented litter.

Smart pet technology

Petso sells connected devices for daily care: automatic litter boxes, smart feeders, water fountains, monitoring cameras, drying equipment and vacuum cleaners. The store offers a 2-year local warranty in this category. The catalogue shows models such as the PETKIT Purobot MAX PRO 2.0 AI automatic litter box, the PETKIT Pura Max2 litter box, the PETKIT YumShare Solo 2 feeder with camera and facial recognition, and the Homerun Drybo automatic dryer. The launch of the YumShare Solo 2 with facial recognition and live monitoring features is also announced.

Dogs and other pets

For dogs, the store offers dry and wet food, treats and chews, health products, flea, tick and worming treatments, toys, beds, harnesses, leads, carriers, bowls and feeders. Among the items are Talentail Lamb with Brown Rice kibble, Prime100 SPD Chicken and Brown Rice wet food, K9 Natural Lamb Feast wet food and Royal Canin Labrador Adult wet food. The other pets section includes small animals, birds, fish and aquariums, reptiles and farm animals, with food, treats, cages, beds, feeding accessories and cleaning products.

Loyalty programme and services

The company runs the Rawrds Club programme, which offers a free bag of RawMix50 for every six purchased, and a K9 & Feline loyalty programme for eligible freeze-dried food bags from 1 July 2026. It also has a breeder and rescue partner programme, a help centre, shipping and returns policies, and a virtual assistant called Ask Mochi.

Shipping and store pickup

Petso offers free shipping on orders over $39 for frozen food in selected Sydney and Melbourne areas. The company operates stores in Rhodes and Melrose Park, New South Wales, and warehouses in Rhodes (NSW) and Thomastown (VIC). The Melbourne warehouse is not open to the public and operates solely for online order pickup.

Locations and stores

Rhodes store: 9-11 Leeds Street Rhodes NSW 2138 · Hours: Monday to Friday: 10:00am – 7:30pm; Saturday and Sunday: 9:00am – 7:30pm

Melrose Park store: Shop UG11, 9 Hildegarde Boulevard Melrose Park NSW 2114 · Hours: Monday to Wednesday: 9:00am – 6:30pm; Thursday to Sunday: 9:00am – 8:30pm

Thomastown store: 27/350 Settlement Road Thomastown VIC 3074 · Hours: Monday to Friday: 10:00am – 4:00pm; Sunday: 9:00am – 3:00pm