CheapBills

CheapBills: comparing energy, internet and household bills in Australia

CheapBills is an Australian bill comparison service operating from Melbourne. Its focus is on helping households review and switch providers for electricity, gas, broadband, Pay TV, insurance and financial products, with a service the company presents as free for the user. The company works with a panel of partner providers and offers phone and email support to guide the comparison and sign-up process.

Available comparison services

CheapBills' catalogue covers several categories of household expenses. In energy, it allows you to compare electricity, gas and solar power plans, including options for households and businesses. In telecommunications, it compares NBN broadband plans, 4G and 5G wireless internet, mobile plans and Pay TV packages. It also offers comparison of health, life and car insurance, as well as financial products such as mortgages, refinancing and credit cards. The company states that, on average, its customers save $400 a year when comparing energy, and that savings can be higher if internet, Pay TV, insurance and finance are compared at the same time.

Panel providers

CheapBills works with a group of energy providers including EnergyAustralia, Momentum Energy, Tango Energy, Blue NRG, ActewAGL and OVO Energy. For internet, its panel includes Dodo, Optus, TPG, Foxtel, MATE Internet and Swoop. For Pay TV, the company compares Foxtel plans, including options such as Foxtel iQ4/iQ5, Foxtel Broadband and the Foxtel + Netflix package. In mobile telecommunications, it offers $20 and $30 SIM plans. The company also offers energy efficiency solutions such as solar panels, solar batteries and heat pumps.

How the comparison process works

The process begins when the user provides their details online or requests a call back. A CheapBills adviser contacts the customer to find out about their energy needs, including their current provider, usage habits, possible solar panel installation, working from home or owning an electric vehicle, and the price they are currently paying. Based on that information, the company puts together a selection of plans from its panel providers and presents it to the customer. Once the user chooses an option, CheapBills requests basic details, such as the address and preferred connection date, and manages the switch with the new provider. The company coordinates the connection to avoid supply interruptions and sends email updates throughout the process.

Moving home and business services

CheapBills offers a specific service for those moving home, which includes connecting electricity, gas, broadband and other services in one place. The company manages new connections, same-day connections and the transition of household utilities. For businesses, it compares electricity and gas plans for companies, aimed at keeping commercial premises running.

Information content and guides

In addition to comparison, CheapBills publishes guides and tips on energy efficiency, such as using smart meters, installing energy-saving devices, making the most of daylight saving and transitioning to solar power. It also offers articles on health insurance in Australia, broadband options and comparing business utilities. The company warns about fraud attempts in which its identity is impersonated through calls, emails or SMS messages.

Corporate and contact details

CheapBills Pty Ltd operates under Australian registration number ABN 66 168 166 667. Its head office is at Level 2/134 Flinders St, Melbourne VIC 3000, Australia. The company handles enquiries by phone on 1300 786 045 and by email at info@cheapbills.com.au. Phone support hours are Monday to Friday, 9:00 to 20:00 (AEST).

Level 2/134 Flinders St, Melbourne VIC 3000, Australia · Phone: 1300 786 045 · Email: info@cheapbills.com.au · Hours: Monday to Friday: 9:00 to 20:00 (AEST)