HotDoc

HotDoc: Australian online medical booking platform

HotDoc is a patient engagement platform based in Melbourne, Australia, founded in 2012 by Dr. Ben Hurst. The company presents itself as Australia's largest and most trusted patient engagement platform, with over 23,000 listed doctors and 13 million active patients. According to its data, nearly one in three Australians uses HotDoc to connect with their preferred doctor.

How it works for patients and practitioners

Patients use the platform to book appointments online and manage their health and their family's health. Clinics and practitioners use it as an all-in-one solution to connect with new and existing patients. The company reports that 2.5 million appointments are booked through its system each month.

Tools for clinics and practitioners

HotDoc offers clinics access to a suite of products including online bookings, telehealth, appointment reminders, SMS clinical reminders for results and follow-up, mobile and kiosk check-in, digital new patient registration forms, online prescription renewals, and tools to encourage preventive health. Key features also include the document assistant, payments, caller ID, vaccines, reports, broadcasts, reviews, and referral upload.

Specialties and audiences served

The platform is aimed at general practice, dentistry, specialists, psychologists, and allied health professionals. For each of these groups, it offers solutions designed to improve visibility, attract new patients, and manage the calendar. It also provides educational resources such as webinars, workshops, guides, and the HotDoc Academy, as well as a community of over 4,200 healthcare professionals.

Company evolution

Since its founding in 2012, HotDoc has continuously expanded its product offering. In 2014 it launched its mobile app; in 2015 it created Australia's first secure SMS clinical reminder system; in 2016 it added reminders and repeats; in 2017 it developed Inform and kiosk check-in; in 2018 it added new patient registration and the queue feature; in 2019 it launched Results to Recalls; in 2020 it added reviews and mobile check-in; in 2021 it announced plans to raise $30 million; in 2022 it focused its efforts on accessibility and search filters for culturally and linguistically diverse communities; in 2023 it developed solutions for bulk billing consent in telehealth and MyMedicare registration; and in 2024 it launched Routine Requests, which sends prescription or referral requests directly to the doctor's computer.

Stated commitments

The company publicly makes a series of promises, including not promoting non-evidence-based health services, not undermining continuity of care, fostering prevention, transparently publishing the results of its clinical initiatives, respecting patient data privacy, and subjecting every decision to its corporate values.

Corporate data

HotDoc Online Pty Ltd is an Australian-owned and operated company. Its headquarters are at Level 7, 276 Flinders Street, Melbourne, Victoria 3000. Support service hours are Monday to Friday 9:00 am to 5:00 pm (AEST), subject to change on Victorian public holidays.

Location and contact

Level 7, 276 Flinders Street Melbourne Victoria 3000