FoxTrak

FoxTrak: live job management for service businesses

FoxTrak is a live job management platform aimed at service businesses. Its core proposition is that the end customer can follow the progress of their job in real time: every time the team updates a step, the customer sees it immediately, with no need for status calls or follow-up messages. The company operates from Melbourne and its website states that it is used by service businesses across Australia and the United States.

The work as communication

The platform is built on the idea that the progress of the work itself communicates. Instead of manually reporting on progress, FoxTrak makes that progress visible automatically as it happens. The customer accesses a live tracker branded as the business, where they see every real step of their job. They can check it whenever they want, approve with one tap when authorisation is required before proceeding, and pay without leaving the tracker when an invoice is attached. The business is notified the moment the customer approves.

Configurable workflows

Users define their own steps using the names they use in their process (quote, production, delivery, etc.), choose a template or start from scratch, and can hide the steps customers should not see, such as internal notes or team tasks. Setup is completed in minutes and supports any process or industry. The tracker works on any browser and device with no login or download; there is also an optional iOS app for push notifications.

Notifications and team collaboration

When a step is marked, FoxTrak automatically notifies the customer by email, SMS or push notification, with no need to draft updates or send separate emails. Steps can be assigned to team members, who are notified the moment it is their turn to act. The platform brings team chat, customer messages, approvals, files and updates together in one place, in order and with a full history. When the job is done, that history can be exported as a report.

Additional features

• Xero integration to sync quotes and invoices with steps.
• Stripe and Square connection to send invoices and take deposits directly from the tracker.
• Brand customisation: your own logo, colours and email domain on every tracker and notification.
• Templates to save and reuse workflows on new jobs.
• Customer approvals with one tap from their tracker.
• Email, SMS and push notifications with custom messages, attachments and feedback requests; deadline changes are also notified.
• Complete timestamped records of every job: steps, who did it, duration, messages, approvals and payments, exportable as PDF or CSV.
• Hidden steps for internal notes and team tasks.

Plans and pricing

The website presents four plans. The Free plan is permanently free and includes 3 jobs per month, 1 user, live tracker, email updates and templates. The Essentials plan costs $19 per month and includes unlimited jobs and emails, 3 users, emails from your own domain, customer feedback and job reports in PDF and CSV. The Professional plan, recommended, costs $49 per month and includes 10 users, Xero integration, Stripe payments and 100 SMS per month. The Business plan costs $79 per month and includes unlimited users, 300 SMS per month and all features. All plans include the live customer tracker, step-based workflow and automatic updates. The company states that you can cancel at any time and keep access until the end of the billing period.

Industries and customers

The platform is aimed at any business whose customers expect work in progress, with specific pages for custom makers, jewellers, photographers, screen printers, videographers, electricians, painters, solar installers and professionals in the construction and trades sector. The website includes testimonials from a jeweller and a concrete polishing and grinding specialist who highlight customer communication, real-time job assignment and tracking, and sending updates with photos.

Ownership

The website is operated by ACR Systems Pty Ltd and lists Melbourne as its place of origin.