My Mirror

My Mirror: online psychology for all of Australia

My Mirror is an online psychology service operating in Australia, offering therapy via secure video calls with registered psychologists. The platform presents itself as a stepped care service that seeks to eliminate the geographical, financial and time barriers that make access to therapy difficult. According to the company, its goal is to reduce the statistics indicating that more than half of Australians never obtain support throughout their mental health problem.

The service is available nationwide and allows you to connect with a highly qualified psychologist, not just those available locally. The company states that access to registered psychologists usually occurs within 48 hours of signing up, with availability in early morning, after-hours and weekend times.

How the service works

The process begins with an assessment or matching. The user can choose their psychologist through an automatic matching tool or browse the profiles of available professionals. Once selected, online therapy sessions are accessed, which are conducted via secure video call. The company indicates that there is no need to pay upfront: payment is made after completing the session.

My Mirror offers a matching guarantee: if the psychologist is not the right fit, the next session is bulk-billed or discounted. In addition, users have a personal dashboard where they can track their progress through regular DASS-21 check-ins and session summaries provided by the psychologist after each appointment.

Therapies and modalities available

The platform offers different modalities of online therapy:

• Individual therapy
• Couples therapy
• Teenager therapy
• Online support
• NDIS funded therapy
• Work Cover
• Private health insurance

My Mirror supports NDIS psychology for Plan Managed and Self Managed participants, and also serves people accessing Workers Compensation. Likewise, if the user has private health insurance, they can claim reimbursement from their provider.

Medicare, rebates and payment options

The service offers access to Medicare rebates. According to the website information, up to 10 rebated sessions per calendar year can be obtained, provided you have a Mental Health Care Plan from a general practitioner (GP). The company indicates that you can often book an online GP appointment to obtain the referral. The cost per session after rebate starts from 126 Australian dollars. Payment is not required upfront.

For eligible clients, there is the possibility of applying for bulk-billing (no out-of-pocket cost for the patient) via an application. My Mirror also offers a free mental health assessment: the DASS-21, a self-report scale that measures depression, anxiety and stress, commonly used by psychologists. This assessment is confidential and quick.

Team and quality guarantee

The company has more than 110 registered psychologists and has conducted more than 100,000 online psychology sessions. Each psychologist is selected for their clinical capability and professional integrity, and is supported by a strong governance framework to ensure safe and effective care. The overall client satisfaction reported is 4.9 out of 5.

My Mirror also offers services for health professionals who wish to refer patients, as well as for psychologists and general practitioners who want to join the team.

Foundations and philosophy

The founding philosophy of My Mirror is inspired by the symbolism of Japanese Kintsugi, the art of repairing broken pottery with gold. The company explains that, as in that technique, what is damaged should not be discarded, but repaired with care, becoming stronger and more beautiful. Hence the name: 'Kin' (gold) and 'tsugi' (joinery).

My Mirror recognises the First Nations peoples as traditional owners of the land and is committed to providing safe and inclusive spaces, policies and services for LGBTIQ+ communities and their families.

Coverage and locations

My Mirror operates as an online service throughout Australia, without a single physical location. The company mentions psychologists in various cities, such as Sydney, Melbourne, Brisbane, Gold Coast, Adelaide, Hobart, Perth and Darwin, although care is provided remotely.