AUSFF (Australia Freight Forwarder)

AUSFF, Australian freight forwarder for international purchases and shipments

AUSFF (Australia Freight Forwarder) operates as a freight forwarder and logistics provider based in Australia. Its offering is built around three pillars: giving international buyers an Australian postal address, consolidating packages from different online stores and managing the international shipment of the goods. The company is part of RKH Enterprises Pty Ltd.

Australian address and concierge service

The AU Address service provides international buyers with a local Australian address so they can purchase from the country's online stores as if they were buying locally. From there, AUSFF offers a concierge service that includes personalised shopping assistance, managing orders in Australian stores, consolidating packages and arranging shipments worldwide.

Package consolidation and parcel service

The company allows packages from different retailers to be combined into a single shipment, with the aim of reducing international transport costs. Once consolidated, the customer chooses from the different shipping options available. The parcel service covers handling, consolidation and worldwide shipping, with rates that the company presents as advantageous thanks to its agreements with transport companies.

Fulfilment and order preparation for Amazon

The fulfilment service covers order processing, inventory management and shipping, with real-time tracking. AUSFF also details Amazon preparation services aimed at different product categories: fragile and glass items, liquids, clothing and textiles, baby products, items with sharp parts, labelling and packing, and adult products.

Air and sea transport, import and export

The company presents itself as a comprehensive logistics solution for air and sea cargo. Among the services it lists are the global air transport network, daily consolidations for import and export, direct IATA shipments, multi-supplier consolidation, tariff advice, customs classification and valuation, trade consultancy, drawback claims, tariff and freight audits, project logistics and landed cost calculation.

In the maritime field it works with LCL (less than container load) and FCL (full container load) shipments, RORO cargo, conventional breakbulk cargo and multi-supplier consolidations. It completes its offering with customised forwarding services, door-to-door import and export shipments, buyer consolidation management, online shipment tracking, storage, packing and repacking of cargo, marine cargo insurance and freight forwarding consultancy.

Services for end consumers and for SMEs

AUSFF serves both end consumers and small and medium-sized businesses. For individuals it offers free storage for 60 days, package consolidation, invoice removal, photos before delivery, gift wrapping, handling of eBay items and a concierge service, as well as handling specific requests.

For SMEs it includes shipping heavy machinery with dismantling, strapping, blocking and bracing in accordance with certified transport standards, specialised services for heavy equipment by air and sea, self-pack moving containers with coverage throughout Australia door-to-door or door-to-port, LCL sea freight consolidation from all Australian capitals, self-move containers to most destinations worldwide, import and export air freight consolidation, priority air services for urgent shipments and a team of international freight forwarders with specific training.

E-commerce and restricted material

The company also assists those who want to buy or sell on eBay.com.au. Its shipping policy excludes prohibited or restricted material: combustible and flammable products such as paints, oils, lighters, perfumes, nail polish or loose batteries; pressurised materials such as lacquers, shaving foams or aerosols; hazardous substances such as fuels, chemicals or explosives; drugs, firearms and their components, ammunition, knives with blades longer than 6 inches, swords, compound bows, crossbows, tasers, gun accessories and tools, paintball markers, optical sights, laser and night vision scopes, handcuffs and surveillance equipment. Also excluded are agricultural products such as plants, seeds, fruits and nuts, perishable foods, animals and products containing animal skin in most countries, alcohol, tobacco and nicotine products, cash, cards and precious metals, prescription medications and pornography. Jewellery and precious stones are restricted in some countries and are only insurable up to a maximum of 500 dollars.

Coverage and operational notices

The company ships to a broad list of countries in Africa, the Americas, Asia, Europe and Oceania. The site indicated the suspension of services to and from Russia and Belarus until further notice, and recommended checking each country's requirements before booking, with applicable exclusions.