Travel Protect

Travel Protect, travel insurance for destinations worldwide

Travel Protect is a travel insurance company that offers plans for single trips and multi-trip travel, with different levels of cover adaptable to each traveller's budget and needs. Its presentation states that cover extends to more than 180 countries and that the firm has been recognised by Finder, Canstar and WeMoney for its value for money.

Plans and optional cover

Purchase starts with choosing the trip type (single or multi-trip) and destination, for which the site offers a search tool with a wide list of countries, regions and cities. Optional covers can be added to the base plan:

• Covid-19 cover: covers trip cancellation due to a positive coronavirus diagnosis.
• Emergency medical assistance: the material advertises unlimited emergency medical cover for up to twelve months.
• 24/7 assistance: support for emergencies at any time of day.
• Claims support: the company assists the insured throughout the claims process.

The site itself warns that not all benefits apply and depend on the options selected, as reflected in the Certificate of Insurance, and that the terms, conditions, exclusions, limits and sub-limits set out in the Product Disclosure Statement (PDS) and the Target Market Determination (TMD) apply.

Destinations covered

The site's destination selector covers practically the whole world: Europe, Asia, the Americas, Africa and Oceania, with specific entries for countries and also for regions and cities such as Bali, New Zealand, the United States, the United Kingdom, the United Arab Emirates, Japan, Canada, Australia for domestic travel, Australian waters and cruises. The list also includes lower-volume destinations, such as Pacific islands or dependent territories.

Customer service and claims

The company maintains separate channels for general enquiries and for claims management, as well as an assistance line for emergencies during the trip. The site also brings together product documents, an FAQ section, travel advice and a form to request policy changes.

Brand context

The domain used is an Australian country-code top-level domain and the company presents itself as a travel insurance option for the Australian market. The website includes travel alerts, among them an alert about the conflict in the Middle East.