Direct Cover

Direct Cover, life insurance for Australian residents

Direct Cover is a trading name of Neilson Financial Services Pty Ltd (Neilson), ABN 52 668 314 896, AFSL 552284, which markets life insurance in Australia. The company presents itself as part of a group of companies whose brands have been chosen by more than 500,000 customers worldwide and which has received 'Excellent' ratings from thousands of users on Trustpilot.

Cover and benefits

The main product is life insurance with a benefit amount of between AUD 100,000 and AUD 1,500,000, depending on the applicant's age at the time of purchase. The policy provides for payment of the benefit to the beneficiaries in the event of death and an early payout of 100% of the insured amount if the insured is diagnosed with a terminal illness, as defined in the Product Disclosure Statement. Once a terminal illness claim is paid, the policy and cover end.

The cover is not paid if the death or terminal illness diagnosis results from an intentionally self-inflicted injury or a suicide attempt occurring before the policy commencement date or during the first thirteen months from its commencement.

Application without medical exams

The application process consists of three steps: get a quick quote, choose the cover amount and confirm the policy. No medical exams or blood tests are required; you simply answer health and lifestyle questions. According to the company, death and terminal illness cover is immediate once taken out.

Claims and customer service

The claims process is designed to be simple and has Australian-based specialists who assist beneficiaries. The cover is backed by an independent, Australian-owned insurer. The company also offers the possibility of requesting a phone call via a form in which you provide your first name, surname, location — with options for Australian states and territories — and phone number.

Free Will Kit

Taking out a Direct Cover policy includes a free Will Kit, a document that helps the insured communicate their final wishes to their family.

Target audience

The product is aimed at Australian residents aged between 18 and 70. The company stresses that its customers are its priority and that it adapts its service to each person's particular situation.