InfoTrackGO

InfoTrackGO: instant reports on properties, companies and people in Australia

InfoTrackGO is an information provider operating as an authorised broker for various Australian government bodies. Its activity focuses on the sale of one-off reports and searches that allow users to obtain official documentation and accurate data on properties, companies, people and vehicles. The company presents itself as a way to independently access credible and reliable information, with the aim of facilitating important decision-making.

Catalogue of available reports

The site details a wide range of reports covering all Australian states. Among the products that can be requested are:

• Property Title Searches
• ASIC Company Reports
• Deposited Plan
• Strata Plan
• Person Search
• 88B Instruments

The platform also mentions the possibility of carrying out Criminal History Checks and Ownership Searches.

Geographic coverage and authorised bodies

InfoTrackGO offers its reports in all Australian states and territories: Australian Capital Territory, New South Wales, Northern Territory, Queensland, South Australia, Tasmania, Victoria and Western Australia. The company acts as an authorised broker for the Australian Securities and Investments Commission (ASIC), the Australian Financial Security Authority (AFSA), Sydney Water and several local governments across Australia.

How the service works and turnaround times

The service is managed through a search bar that directs the user to the relevant information within seconds. Reports are accessible at the moment the customer needs them and the platform saves account preferences to streamline future queries. According to the published information, although instant results are attempted, a period of up to 78 hours is contemplated for order fulfilment due to possible delays by the authorities. If the order does not arrive in the inbox or spam folder after that period, the company indicates that the support team can help.

Security and payments

The company uses SSL encryption and does not store credit card data. All payments are processed through a PCI-compliant third party.

Customer service and policies

The support team is available online every business day between 8:30 and 17:00 AEDT. The fastest contact channel is the support messaging system, accessible via the orange help button on the website. For less urgent enquiries, you can write to support@infotrackgo.com.au. The company notes that its team is small and that it currently does not have the capacity to handle inbound calls; if a customer needs telephone assistance, they can request it in their message and, if it is not resolved immediately, the team can contact them by phone.

Regarding policies, no free searches are offered beyond the information already publicly available on search engines. Refunds are granted on a case-by-case basis and, generally, only for orders that present an error on the platform, not for customer errors. If a customer enters an incorrect email address, they can inform the support team with the order number and the correct address. If the invoice is not received, the team can issue a new one.

User reviews

The company has accumulated more than 2000 reviews on Trustpilot. The published testimonials highlight the speed and simplicity of the process: one user mentions receiving the deposited plan by email minutes after paying, another notes obtaining a Section 10.7 certificate within a day and a third indicates receiving their report in less than an hour. InfoTrackGO being an approved provider is also valued, which provides greater confidence in the quality of the service.