HomeMade

HomeMade, home support for older people in Australia

HomeMade is a home care services provider in Australia aimed at older people who receive government funding for care at home. The company presents itself as a low-cost option with user control, offering the possibility of managing the care budget independently or delegating administration to its team. According to its own website, it has more than 5,000 customers and operates with a team of experts based in Australia.

Two budget management models

The company structures its offering around two modalities. In the self-managed service, the user chooses their providers, sets their schedule and controls their budget, with the support of the HomeMade team to guide them in managing it. In the fully managed service, the company draws up the care plan, finds the providers and manages day-to-day matters, although the user retains decision-making power over who provides the support.

Services available through its network

HomeMade provides access to a network of more than 3,500 verified providers across Australia. The services that can be arranged through that network include:

• Domestic assistance
• Social support and companionship
• Equipment and assistive technology
• Home and garden maintenance
• Nursing and medication management
• Nutrition and meal preparation
• Personal care
• Shopping and errands

Support with the transition to the Support at Home program

The website explains that, from 1 November 2025, the Australian Government changed the way aged care is funded: the Home Care Package and Short-Term Restorative Care programs were replaced by the Support at Home program. HomeMade positions itself to help people understand these changes and maintain access to support services. The company offers guidance to different profiles: those who have just received funding, those considering changing providers, those managing the care of a family member and those who do not have government funding and are looking for private payment options.

Onboarding process

The process described by the company begins with selecting HomeMade as an approved provider. From there, its team helps design the care plan and budget, identifies the most suitable workers and services and allows the user to choose days and times. The company states that it manages payments on the client's behalf and continuously reviews that the plan continues to meet their needs.

Structure and compliance

HomeMade is part of Attain Healthtech. The company states that it is 100% compliant with the Aged Care Quality Standards, as assessed by the Aged Care Commission in 2024. Its phone support team is available Monday to Friday, 9:00 to 17:00, Australian Eastern time (AEST/AEDT).

Location and contact

Phone: 1300 655 688