Whizz

Whizz, Australian home services marketplace

Whizz presents itself as a home services marketplace that connects customers with verified and qualified professionals. The platform allows booking online or through its mobile app and covers services such as cleaning, moving, furniture assembly, gardening and painting. According to its own description, it has more than 2,500 service professionals ready to handle requests.

Cleaning services

The cleaning catalogue includes three main types:

• Home cleaning: aimed at keeping the home clean without the customer having to worry about it.
• End of lease cleaning: designed to prepare a property for the market or for rental inspections, with a Bond-Back Guarantee.
• Commercial cleaning: with booking technology tailored to the needs of businesses and workplaces, carried out by vetted cleaners.

The platform allows adding customisable extras to the booking, such as cleaning the fridge, oven, interior windows, kitchen cupboards, pantry, garage, blinds, balconies or steam cleaning carpets.

Moving, assembly and gardening

In addition to cleaning, Whizz offers moving services with insured professionals equipped for relocations both locally and interstate. It also covers furniture assembly, designed for those receiving flat-pack items, and gardening services customised to each garden's needs.

Business services and property management

The platform directs part of its offering to businesses and property managers. It includes services for property management groups, Airbnb co-hosts, Airbnb hobbyist hosts and real estate agents. It also offers professionals the chance to receive customers through the platform via the sign-up option to get jobs.

How it works and guarantees

The booking process is described in four steps: book the service online or by phone, receive a professional assignment, manage the booking online or via the app and let the professional perform the service at your home. The app allows updating the booking at any time, tracking the professional's arrival live and receiving a personalised checklist upon completion, with the option to rate and score the service.

Whizz states that all its professionals are verified, insured and background-checked, with proven industry experience. The company backs every service with a 100% Happiness Guarantee, which includes free correction of the service if the customer is not satisfied.

Financing and coverage

The platform offers the option of interest-free instalment payments through Zip, with amounts up to $1,000 interest-free, flexible repayments and no sign-up fee, and over $1,000 interest-free for the first three months with a one-off account establishment fee.

Whizz states that it operates in several Australian cities: Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth and Sydney. The company identifies itself as Whizz Technologies Ltd, with ABN 12 603 191 813.