Direct Connect

Direct Connect, utility and service management for moving home in Australia

Direct Connect is an Australian company that presents itself as one of the country's largest moving service providers. Since 2004 it has assisted more than one million households, both renters and homeowners, in moving processes within the same area or between states. Its approach consists of centralising the contracting and connection of essential services into a single management process, so that the customer does not have to deal with multiple procedures.

A free service with no obligation

The company describes its service as free and with no obligation to contract. It works with a network of leading providers in the Australian market and with real estate agencies to offer coordinated solutions. The process is structured in three steps: the customer provides their details and moving dates, selects the services they need from the available options, and the Direct Connect team handles the connections. The company states that it responds within two hours from the selected time slot.

Available services

Through its platform, Direct Connect allows you to contract and coordinate:

• Electricity and gas: connection with partner providers, backed by the Always On guarantee, which according to the company ensures that the supply is operational on moving day.
• Phone and internet: selection of telephone and broadband providers.
• Pay TV: management of the contract with Foxtel, presented on the site as Australia's leading pay TV provider.
• Removals: coordination with moving companies for local or interstate moves.
• Cleaning: move-in and move-out cleaning services.
• Storage: storage solution through an alliance with TAXIBOX, which includes a $50 discount applicable at the time of booking.

Home Buyer Service

Direct Connect offers a specific service for home buyers, active for more than eight years. This programme supports the buyer during the settlement period of the transaction, providing products and services in a staggered manner and adapted to the timelines of the purchase process.

Institutional backing and recognition

The company states that it has the backing of the Real Estate Institute of New South Wales (REINSW) and the Real Estate Institute of Queensland (REIQ) as a preferred moving service provider. It also cites a study by TKP Market Research Consultants conducted in November 2013 according to which users save an average of 74 minutes when organising their connections through Direct Connect.

Customer service

The Direct Connect team handles telephone enquiries and offers the possibility of requesting a call back via a form that collects first name, last name, phone number and a description of the need. The company operates under the Snowy Hydro group, as indicated by the mention of its supplier code of conduct.

Location and contact

Phone: 1300 664 715