Plush Think Sofas

Plush Think Sofas, Australian specialist in configurable sofas

Plush Think Sofas is a sofa retail chain with a presence in Australia, which presents itself on its own website as "Australia's Sofa Specialists". Its proposition centres on customisation: the customer chooses the design, configuration and upholstery to create a made-to-measure sofa, with more than 100,000 combinations available according to the company. The selection includes designer fabrics and 100% genuine leather.

Range of sofas, recliners and accessories

The range is organised by product type and by style. Among the sofas are 2, 3 and 4 seater models, sofas with chaise longue, modular or sectional sofas, sofa beds and quick delivery options. The recliner line includes 2, 3 and 4 seater versions, with chaise longue and modular or sectional configurations. The catalogue is completed with occasional chairs, ottomans, tables and rugs.

The classification by style distinguishes four currents: classic/traditional, mid century, contemporary and Hamptons.

Advice and in-showroom purchase

The company has a team of expertly trained sofa specialists to guide the buyer, and directs customers to its network of showrooms in Australia to configure the product. The site includes a showroom locator and mentions 50 locations, with a presence in Sydney, Melbourne, Brisbane, Perth, Canberra, Adelaide, Geelong, Ballarat, Townsville, Shepparton, Newcastle and Albury.

Delivery, warranty and product protection

Plush offers professional home delivery: its drivers unpack the sofa, assemble it when necessary and place it in the indicated spot. The company declares a 10-year warranty and sells Plush-Shield®, a protection designed for accidents that may damage furniture.

Finance and promotions

The website announces interest-free finance for up to 24 months for a limited time, under the slogan "Relax Now, Pay Later". Likewise, the site showed a spring clearance promotion with discounts of up to 50%, with an indicated end date, and a selection of featured models with prices expressed in Australian dollars, including 3 seater sofas, chaise configurations and a 6 seater modular with electric recliner.

Customer service

The company maintains an in-house telephone customer service team differentiated by type of enquiry: online sales and general enquiries. The site also offers order status, balance payment, help centre, sofa care, assembly instructions and a contact form.