Ticketebo

Ticketebo, an Australian ticketing platform for online and in-person events

Ticketebo is an event ticketing platform operating in Australia and the United Kingdom. The company presents itself as the option best rated by event organisers in Australia according to Trustpilot, and its offering combines online ticket management with solutions for on-site sales and access control.

Pricing model and conditions for organisers

The service is free for organisers: free events incur no cost, and paid events only apply a small booking fee per transaction paid by the consumer. Creating an account and setting up an event are free, and the sign-up process is described as quick and easy.

Features for online sales

The platform allows you to design customised ticket sales pages with the organiser's branding and optimised for viewing on different devices. Organisers can choose their event's web address within Ticketebo's domain, for example in the format ticketebo.com.au/name, and sell tickets both on Ticketebo's site and on their own website via an embed widget. The company also offers specific support for selling tickets for virtual events, such as webinars, conferences and online workshops, and has experience managing festivals with multi-event schedules.

Access control and box office sales

For venue access, Ticketebo provides a free ticket scanning app for iOS and Android, called Door Scan Manager, which validates tickets and speeds up entry. The company also offers a paperless point-of-sale system for box office sales at the event itself, and staffing services for door management and sales on the day of the event.

Reporting and security

The platform includes real-time sales reports and analytics tools to optimise sales campaigns. Regarding payments, the company states that its procedures are certified and encrypted, and that it does not store credit card details.

Sustainability and social commitment

Ticketebo holds B Corp certification and carbon neutral certification for its operations and for its entire suite of ticketing products and services. The company runs a tree-planting programme, called Trees for Change, linked to ticket sales, and offers paperless ticket options. It also allocates 10% of booking fees to charitable events.

Customer service and international presence

The company provides support seven days a week to both organisers and attendees. Ticketebo describes itself as an Australian-owned and operated company, with offices listed in Australia and the United Kingdom, and its catalogue includes events held in various Australian states, such as agricultural shows, food festivals, rodeo events and races.