Employment Hero

Employment Hero: comprehensive AI-powered workforce management platform

Employment Hero is a software company that markets an employment operating system aimed at small and medium-sized businesses, as well as startups and larger organisations. Its offering combines hiring, human resources administration, payroll, rostering and employee benefits in a single platform, with artificial intelligence components that automate operational tasks.

Platform modules

The system is organised into several modules covering the complete employment cycle:

• Hiring: includes an applicant tracking system (ATS) and an AI recruitment agent that screens and ranks candidates, with access to a pool of more than 2.3 million jobseekers.
• HR: covers everything from employee onboarding to HR advisory, with AI-powered automated answers and real-time policy and contract updates.
• Payroll: processes payments automatically, interprets complex awards, calculates leave accruals and detects anomalies such as overtime spikes before running payroll. Payments are settled same-day through New Payments Platform (NPP) infrastructure.
• Rostering: incorporates photo capture, geo-tracking and AI features to reliably record time and attendance.
• Benefits: brings together employee perks, earned wage access, learning, an employee assistance program and insurance, among others.

Artificial intelligence agents

The company has developed three AI agents presented as a central part of its offering. The recruitment agent screens large volumes of candidates and delivers ranked shortlists in minutes; according to the company, it reduces time-to-hire and cost-per-hire by automating the repetitive parts of the process. The HR agent responds instantly to employee queries and, according to its data, deflects 95% of internal tickets. The payroll agent processes payroll in seconds, calculates complex award interpretations and accruals, and flags unusual patterns for approval.

HeroForce and global employment

HeroForce is the company's employer of record (EOR) service, aimed at finding and hiring talent locally or internationally without the associated administrative complexity. This line relies on the same platform to manage payroll and compliance for geographically distributed teams.

Industries and company sizes served

The platform targets industries such as accounting, business services, childcare, construction, healthcare, hospitality, legal services, manufacturing, marketing and advertising, NDIS providers, non-profits, retail and software and IT. It also caters to specific profiles such as HR managers. By size, it serves startups, small businesses, mid-sized businesses and larger organisations.

International presence and primary market

Employment Hero operates with sites tailored to several markets: Australia, New Zealand, the United Kingdom, Canada, Singapore and Malaysia. The site redirects visitors to their preferred market and, at the time of analysis, displayed the Australian version by default. The company also maintains a partner program with certified, referral and superannuation partner categories, as well as an integrations directory.

Resources and editorial activity

The company publishes educational and informational content in formats such as blogs, webinars, case studies, checklists, downloads, guides, templates, press releases, reports and in-person events. Topics covered include remote work, workplace compliance, wellbeing, hiring, HR strategy, global hiring, payroll and finance, culture and engagement, AI in the workplace, future of work, employee experience, performance management, government grants, employee retention, global employment and saving costs. Published case studies include experiences with Thermosash (550+ employees), Holdsworth Community and Pivotel, the latter with a 67% reduction in candidate screening time attributed to the AI recruitment agent.

Mobile app

The company offers a mobile app that allows users to manage work, pay and perks from their phone, as well as request leave, log timesheets and check perks and earned wage access.