Eway

Eway, online payment gateway for Australian merchants

Eway is an online payment platform that enables businesses to accept credit and debit cards, digital wallets and refunds. The company presents itself as a provider of ready-to-use solutions tailored to almost any industry and business size, from startups to large enterprises. According to its data, more than 97,000 Australian businesses use its gateway.

Payment solutions and contracting options

The offering is organised into three main paths. The first is the Payment Gateway, designed for merchants that already have a merchant account with their bank and want to use it with the Eway gateway. The second is the complete online payments solution, which includes everything needed to start transacting online. The third is Enterprise Solutions, with flexible pricing for high volumes, custom solution design, dedicated account management and regular rate reviews.

The pricing model combines simple billing with per-transaction fees and a 1.99% surcharge for international credit cards. Funds settlement can be fast, with 1 to 3 day terms depending on the agreement with the bank. The company states that it does not charge setup fees.

Technical features and payment methods

The platform supports card payments, digital wallets and refunds, and incorporates PayTo for real-time pre-authorised payments. It offers more than 250 add-ons and integrations with shopping carts and management software, including Magento, WooCommerce, Xero, Shopify, BigCommerce, OpenCart, Zen Cart, ChargeBee, NetSuite, 3dcart, Booking Boss, BookitLive, Magic Members and PayDock.

For developers, Eway provides technical documentation, specifications and API snippets, simple SDKs for iOS and Android, and a sandbox environment to test the integration before connecting it to production servers. The Rapid API bundles the most common payment solutions into a single package, with fraud prevention, hosted payments, transparent redirect and direct connection.

Security and fraud prevention

Eway states that it complies with PCI DSS Level 1 and uses bank-level encryption. Its anti-fraud suite includes Fraud Lite protection, free on all accounts, with the option to upgrade to advanced plans. These tools screen incoming transactions to reduce losses and protect the merchant's and its customers' data.

Support and international presence

The company has a local team of payment experts that supports the merchant from setup to ongoing support, and includes 24/7 emergency technical assistance. In addition to Australia, Eway operates in New Zealand, Singapore, Hong Kong and Macau.

Customer profile and industries

The gateway targets startups, small businesses, established businesses and large companies. Among the industries it serves are retail, professional services, utilities, charities, furniture and home furnishings, and groceries and supermarkets. The company maintains a partner programme for merchants, developers and solution providers.