Southern Cross Business Machines

Southern Cross Business Machines: managed print and Canon equipment in Ballarat

Southern Cross Business Machines (SCBM) is a Ballarat-based company in the Australian state of Victoria, dedicated to the sale and servicing of business printers and copiers, as well as the provision of managed print services. The company presents itself as 100% locally owned and operated, with all its staff residing in Ballarat, and states it has served businesses, educational institutions, healthcare providers and organisations in the region since 1992.

According to its own communications, the company supports more than 2,400 print devices in Ballarat and maintains an average repair time of under two hours. Its activity extends to businesses in Ballarat, the Victoria region and multi-site organisations, and it even offers solutions in other states through its dealer network.

Equipment and brands distributed

SCBM sells and supports multifunction devices from Canon, Kyocera and Sharp, as well as Sharp interactive displays. The company identifies itself as the exclusive authorised Canon business dealer for the Ballarat region, and as an authorised Canon partner it offers genuine business technology, certified local support, managed print expertise and enterprise-grade security solutions.

Among the featured solutions is the Canon imageFORCE series, which combines OLED-powered image quality with enterprise-grade security and AI-assisted smart maintenance. The company also promotes Canon devices with OLED technology and Kyocera managed solutions, aimed at reducing print costs and specialising in A4 format.

Managed print services and software

The core of SCBM's activity is managed print services, which include the supply and maintenance of office copiers and printers, the management of print environments and document workflow solutions. The company works with print management software such as PaperCut MF and uniFLOW Online, and offers interactive displays for corporate and educational environments.

SCBM defines itself as a managed print specialist and maintains a collaborative stance with its clients' IT service providers. Rather than bundling print and IT support under a single provider, the company advocates specialisation and works alongside each organisation's existing IT provider, which allows clients to change print or IT providers independently without disruption.

Coverage and customer service

The company serves businesses in Ballarat, the Victoria region and multi-site organisations, and offers solutions in other states through its dealer network. For technical support, clients can log a service call or send print meter readings by email. SCBM states that its customer reviews are genuine and that it does not offer discounts, gifts, prizes or incentives in exchange for positive ratings.

The company operates from its headquarters in Ballarat and presents itself as an independent local business. According to its own information, SCBM previously operated the Geelong and Bendigo dealerships, which it sold separately to focus exclusively on Ballarat and the Victoria region. The company clarifies that it has no affiliation with SC Technology.

Location and contact

1/5 Caravan Street, Wendouree VIC 3355 · Phone: 03 5331 3022 · Email: service@scbm.com.au