Tick Travel Insurance

Tick Travel Insurance: online travel insurance for the Australian market

Tick Travel Insurance is a travel insurer that operates exclusively online and is aimed at Australian travellers. The company presents itself as an affordable and straightforward option for arranging travel protection, with policies designed to be easy to understand and accessible. Its offering is structured into four levels of cover —Basic, Budget, Standard and Top— which allow the scope of protection to be adjusted to each trip's budget and needs.

Products and available cover

The insurer's range includes single-trip travel insurance, domestic insurance, cruise insurance and specific cover for destinations such as Bali. It also offers options for senior travellers and for people with pre-existing medical conditions, as well as optional cover for trip cancellations, luggage and personal effects, and rental car excess.

All pre-existing medical conditions are considered under Standard and Top international policies. In addition, Standard and Top domestic policies and all international policies automatically cover 90 sports and activities. Top policies include up to AUD 20,000 for cancellation. Covid-19 cover is available at the Standard and Top levels.

Key benefits highlighted by the company

• Instant online purchase and policy issuance.
• 24-hour emergency assistance available.
• Free cover for children under 18 travelling with their parents or grandparents, provided they are included on the policy and financially dependent on them. Pre-existing medical conditions may incur an additional charge, and no cover is provided for children born overseas during the trip.
• Four levels of cover to suit different budgets.

Corporate backing: Europ Assistance and Generali

Tick Travel Insurance is wholly owned by Europ Assistance, which in turn is part of the global Generali group. Europ Assistance operates in more than 190 countries with a network of over 750,000 assistance providers and handles an average of 10 million interventions a year. In 2019 it assisted 1.2 million travellers worldwide. Generali Group, founded in 1831, is one of the world's largest providers of insurance and asset management. Europ Assistance Australia adheres to the Australian General Insurance Code of Practice.

Awards and track record

The company states it has been offering cover for Australian travellers for almost a decade. Its accolades include the 2023 Canstar Award for "Outstanding Value for International Travel Insurance". The website shows a rating of 4.7 out of 5 on Trustpilot.

Operations and customer service

Policies are sold exclusively online. The company offers FAQs, claims management and customer service sections to answer questions about cover. The insurance is underwritten by Europ Assistance Australia Pty Ltd, ACN 140 219 594, AFSL 552106, which trades under the Tick Travel Insurance brand and other names.