Australian Unity

Australian Unity: health, wealth and care services for Australians

Australian Unity is an Australian organisation that states it has supported the wellbeing of Australians since 1840, totalling 185 years of activity. Its offering combines health insurance, home care services, wealth management and investments, general insurance, retirement communities and aged care residences.

Health insurance

The entity offers hospital, extras and overseas visitors cover, with options aimed at singles, couples, families and single parents. It also provides cover for those looking to save on tax, for over-50s and corporate plans through employers. Member services include making a claim, updating policies, paying premiums, checking remaining benefits and finding a provider. The company indicates that there will be premium changes in 2026 and publishes information on Lifetime Health Cover loading, the Medicare Levy Surcharge and government rebates.

Home care and aged care

Australian Unity provides personalised health and home care services to help people age actively and independently at home and reduce the risk of hospitalisation. The company offers clinical support, independence building, everyday living assistance and short-term care pathways, and includes a specific Aboriginal Home Care service. Funding may come from government programmes such as Home Care Packages, Support at Home and the Commonwealth Home Support Programme, or from private funds. The company also manages retirement communities and aged care residences in Victoria, New South Wales and Queensland, with available properties and an admission process described in six steps.

Wealth, investments and trustee services

The wealth and investments area covers investment funds, investment bonds and trustee services. Among the funds it offers are the Healthcare Property Trust, the Specialist Disability Accommodation Fund, the Select Income Fund, the Childcare Property Fund, diversified funds and an Australian shares fund. In investment bonds, it offers products such as 10Invest, Lifeplan Investment Bond, Lifeplan Education Bond, FuneralPlan Bond and IOOF WealthBuilder. Trustee services include executor and estate administration, financial attorney, trust administration, personal injury, philanthropy, a Residents' Trust Fund and taxation services.

General insurance

The company offers car, home and contents, landlord, pet, travel and caravan or trailer insurance policies. For these products it publishes product disclosure statements and key fact sheets.

Research and community commitment

Since 2000, Australian Unity has produced the Australian Unity Wellbeing Index in collaboration with Deakin University, a study on the wellbeing of Australians that the company describes as one of the most credible and enduring in the country. The organisation has a Reconciliation Action Plan aimed at building respectful relationships with Aboriginal and Torres Strait Islander peoples, and maintains a membership programme with exclusive benefits to measure and improve personal wellbeing.

Customer service and contact channels

The company handles enquiries through a web form and a general phone line. The site indicates that phone support is available Monday to Friday, 8:30am to 6:00pm AET, excluding public holidays. For health insurance there is a specific line and a current promotion offering eight weeks free when switching to the Beyond50 range, with an end date of 30 September 2026 and applicable conditions.