Tricon

Tricon: single-family home and apartment rentals in North America

Tricon describes itself as an owner, operator, and developer of single-family rental homes in the United States and multi-family apartments in Canada. The company manages a technology-driven operating platform and dedicated on-the-ground teams to provide rental housing for families in both countries. Its stated purpose is "consistently out-caring in service of residents," which guides its culture and business philosophy.

Business model and housing types

Tricon's business is organized into three main lines:

• Single-family rental homes: professionally managed homes in the United States.
• Rental home communities: communities of homes with shared amenities and thoughtful neighborhood planning.
• Multi-family apartments: purpose-built rental apartment buildings in Toronto, Canada.

In addition, its development programs are delivering thousands of new rental homes and apartments as part of its commitment to helping address the shortage of housing supply.

The resident experience

The company focuses on worry-free maintenance and repair for renters. Its teams handle maintenance and repair work with the goal of avoiding surprises or unexpected costs. Features it highlights in its homes include quality finishes, well-maintained spaces, and, in many cases, private outdoor space for everyday use, whether for pets, family gatherings, or moments of rest.

Resident care is supported by a dedicated team that responds to service requests, helps with the resident app, and answers questions. The company states it has earned a 4.7-star rating on Google, with thousands of residents praising its service and care-focused approach.

Resident programs: Tricon Vantage

Under the Tricon Vantage name, the company offers a series of programs for renters:

• Financial literacy program.
• Credit Builder program.
• Resident home purchase program.
• Resident down payment assistance program.

These programs aim to support residents on their path to homeownership and financial stability.

Digital tools and management

Tricon makes rental management easier through online portals. The resident portal allows residents to manage their home, submit requests, and make payments. There is an alternative portal for those transferring to another Tricon home or who already make payments through that channel. The company also offers a resident app and smart home features.

Presence and team

The company operates in the United States and Canada. Its corporate headquarters is in Tustin, California. The leadership team includes Gary Berman as President and Chief Executive Officer, Jonathan Ellenzweig as Executive Vice President and Chief Investment Officer, Wissam Francis as Executive Vice President and Chief Financial Officer, Alan O'Brien as Executive Vice President and Chief Operating Officer, Sherrie Suski as Executive Vice President and Chief People Officer, David Veneziano as Executive Vice President and Chief Legal Officer, and Kevin Baldridge as Vice Chairman.

Corporate philosophy and principles

Tricon states that its business philosophy is based on caring for its team, empowering them to deliver exceptional service and make a positive impact in the local communities where it operates. The company maintains that by providing an enhanced living experience, residents rent for longer periods, treat the properties as their own, and share their experience with friends and family. Its guiding principles include going above and beyond to enrich residents' lives, committing to excellence, fostering innovation, doing what is right, and elevating others.

Commitment to communities

The company states it invests in the communities where it operates and maintains a policy of supporting and enriching them. It also has an employment and career development program for its team.

Location and contact

15771 Red Hill Ave, Tustin, CA 92780 · Phone: +1 844 874 2661