Michael Kors

Michael Kors, luxury fashion and accessories with an official online store

Michael Kors is a fashion house that operates an official online store aimed at the U.S. market. Its catalog is organized around designer handbags, watches, footwear, women's and men's clothing, fragrances and other accessory categories. The website allows shopping by specific sections such as handbags, clothing, watches, shoes, the men's line, fragrances and the runway collection.

Product catalog

The store's offering spans several product families. Featured categories include:

• Designer handbags, with iconic styles such as the Hamilton, presented in a softer silhouette and in two sizes.
• Watches.
• Footwear, including a dedicated boots section.
• Women's clothing and men's clothing, with a separate men's shop.
• Fragrances.
• Seasonal apparel and accessories, such as suede items or animal print patterns.

The store also groups part of its offering under the name Michael Kors Collection, a line that at the time of analysis was presented in connection with an anniversary collection.

Promotions and shopping services

The site shows various promotions and benefits for customers. These include discounts on select styles, special prices on polos, an extra discount on online-exclusive items and benefits associated with the KORSVIP loyalty program. The terms state that promotions are applied in the cart and that product exclusions apply.

The store includes services such as in-store pickup, the option to gift cards, a refer-a-friend program, the purchase of pre-loved items and buy now, pay later options. It also offers free shipping and returns on purchases.

Loyalty program and customer service

Michael Kors has the KORSVIP program, which offers 10% off the first purchase to those who sign up. The website includes user account sections to manage the profile, order tracking, address book, payment information, order history and favorites. Customer service is organized into sections for contact, returns and exchanges, shipping, warranty and repair, FAQ, payment policy and gift cards.

Presence and reach

The company maintains an online store for the United States and offers a store locator to find physical points of sale. The website is available in English and displays prices in U.S. dollars.