Briggs & Riley

Briggs & Riley, high-end luggage with a lifetime guarantee

Briggs & Riley is a company dedicated to selling luxury luggage and travel accessories, with an online commercial presence through its website. Its catalog is organized into suitcases, backpacks, bags, and accessories, and includes collections such as Baseline, Sympatico, ZDX, @work, Rhapsody, and HTA. The brand backs its products with the Simple As That® lifetime guarantee, which according to its presentation does not require a receipt.

Suitcase and luggage catalog

The suitcase offering spans several categories: carry-on luggage, checked luggage, hardside luggage, soft sided luggage, underseat luggage, rolling garment bags, rolling duffle bags, trunks, and luggage sets. Featured models include the Baseline Essential 22" Carry-On Expandable Spinner, the Baseline Medium Expandable Spinner, the Baseline Essential 22" 2-Wheel Expandable Carry-On, and the Baseline Large Expandable Spinner, available in colors such as black, navy, plum, olive, and chocolate. The prices listed in the catalog for these models are $729.00, $859.00, $679.00, and $929.00 respectively.

Backpacks, bags, and travel accessories

In addition to suitcases, the company sells backpacks for work, travel, and laptops; briefcases, weekender bags, duffle bags, tote bags, crossbody bags, garment bags, and underseat cabin bags; and accessories such as toiletry bags, travel accessories, packing cubes, and personalization patches. Personalization is also offered through monograms, with a specific collection called The Monogram Collection.

Technology and distinctive features

The company highlights its CX compression-expansion technology, which allows you to expand the bag's capacity when needed and then compress it back to its original size. Other attributes mentioned in its presentation include less-bulky handles and a sturdy expansion-compression system. The brand states that its products are designed to deliver extraordinary performance and enduring style.

Guarantee and customer service

Briggs & Riley offers a lifetime guarantee called Simple As That®, which according to the company does not require a receipt. The website has a help center with sections on the guarantee, returns, repair options, repair status, FAQ, and bag registration. The company also offers free shipping in the United States for orders over $99 and free returns in the same country.

Recognition and presence

The website displays more than 30,000 five-star reviews and cites media comments praising its smart features and its focus on the travel experience. The company has a store locator to find points of sale. Its business targets frequent travelers and professionals seeking high-end luggage.