Brightspeed

Brightspeed: Fiber and broadband internet in the United States

Brightspeed is an internet service provider that offers fiber optic and broadband plans for homes and businesses. Its offering is presented as an alternative with no annual contracts or termination fees, transparent pricing, and phone or chat support. The company operates in the United States and directs part of its deployment to areas it considers underserved, expanding its network to bring connectivity to new areas.

Fiber optic plans

The fiber lineup includes four symmetrical speeds, meaning the same upload and download speed. The 2 Gig plan is designed for streaming, gaming, video calls, and simultaneous transfers, with support for dozens of devices and home security systems. The 1 Gig plan, presented as the most popular, offers 940 Mbps symmetrical and is aimed at households with multiple high-usage users. The 500 Mbps plan covers HD streaming, competitive gaming, and improved latency, while the 200 Mbps plan targets small households looking for a reliable connection at low cost. All fiber plans include a WiFi 7 router and require no annual contract or termination fees.

Broadband internet

In addition to fiber, Brightspeed offers a broadband service with speeds up to 20 Mbps, no data caps, and a connection through the phone line. This plan allows up to two devices to be connected at once and is designed for browsing, emailing, and online shopping.

Installation Guarantee

The company applies a guarantee on residential fiber technical installations, which excludes self-installs. The guarantee covers assistance on the agreed day, guidance during setup, and checking that the WiFi is working; if something fails, the company commits to fixing it.

Additional services

Along with internet plans, Brightspeed offers add-ons such as Digital Voice, WiFi Protection, Total Home Tech Support, and Whole Home WiFi. It also provides self-service tools for customers, such as quick bill pay, plan changes, technical help, and a speed test.

Moving and coverage

For customers who are moving, the company indicates that it can transfer service to the new address by following a few steps: check availability in the area, choose a plan, and let the company handle the rest. Availability of fiber plans is limited to certain areas.

Current promotions on the site

The site showed limited-time promotions for new customers who signed up for certain fiber plans: up to $250 on a Mastercard prepaid card with the 2 Gig plan, up to $150 with the 1 Gig plan, and up to $100 with the 500 Mbps plan. These offers required the purchase and maintenance of the subscription for 90 days, were subject to availability, and to the full promotion terms.