HearUSA

HearUSA: a network of hearing centers in the United States

HearUSA is an American hearing health company that operates more than 380 centers nationwide and has a network of more than 4,000 independent hearing care professionals across its centers and partner providers. The company was founded in 1987 and is headquartered in Tampa, Florida. It is part of WSA, a global hearing industry group, and employs more than 850 people.

Hearing evaluation and fitting services

The company offers free hearing tests, both in person at its centers and online, the latter taking less than five minutes with instant results. During the appointment, the team reviews the patient's hearing, analyzes their needs based on their lifestyle, and recommends solutions tailored to their hearing goals and budget. HearUSA states that many patients can receive their hearing aids on the same day as their free test and offers a 60-day trial period.

The catalog includes hearing aids from well-known industry brands, tailored to different hearing needs, lifestyles, and budgets. The company also sells over-the-counter (OTC) hearing aids through its online store.

Insurance coverage and payment options

HearUSA serves both patients with insurance coverage and those without. The company notes that you do not need hearing aid coverage to begin treatment and that it accepts more than 85 insurance plans. It also manages hearing benefits for insurers, benefit sponsors, employers, and third-party payers. To make access easier, it offers financing options and discounts, and applies a lowest price match guarantee: if the customer finds a lower price, the company matches it.

Loyalty program and customer benefits

The HearUSA Loyalty Club includes a three-year comprehensive total care service package, special discounts on accessories, promotional offers, and discounted rates on repurchases. These benefits apply with every purchase.

Awards and patient ratings

The company has been included for three consecutive years in Newsweek's America's Best Retailers survey, a ranking based on an independent survey of more than 9,000 U.S. customers. It also received a Bronze Stevie Award for Front-Line Customer Service Team of the Year and was recognized as Best Hearing Consultancy Service 2026 - USA and with the GHP Client Care Excellence Award 2026. According to the site's data, 88% of patients would recommend HearUSA to family or friends, and the company has an overall rating of 4.9 out of 5 based on 66,145 reviews. The company states it has changed the lives of more than 62,000 people through better hearing.

Leadership team

HearUSA's leadership is headed by Oliver Asmar as president. The leadership team also includes Amanda Mobley (Vice President of Category Management and Business Intelligence), Nikki Shepherd (Vice President of Operations), Matt Dearing (Vice President of Marketing), Charlotte Hvid Ravnholt (Vice President of Information Technology), and Marilyn Gonzalez (Director of Human Resources).