Cascade Senior Living Services

Cascade Senior Living Services: boutique senior living community management in Tacoma

Cascade Senior Living Services is a management firm specializing in the daily operation of senior living communities and care campuses. The company presents itself as a boutique firm built from the ground up, with decades of accumulated experience managing every aspect of operations and regulatory compliance in the sector. Its stated area of operation is Tacoma and the Puget Sound region.

The company's model combines a high staff-to-resident ratio with care technologies, and spans from home health to specialized memory care. The firm states that it prioritizes hiring professionals committed to care and providing them with the necessary resources, as well as promoting its staff internally and supporting them with incentives and training.

Managed communities

The company operates and manages several residential communities and adult day health programs, each with a differentiated approach:

• Peoples Senior Living: community with a daily calendar of activities and gourmet dining options.
• Cascade Park Vista Assisted Living: assisted living residence with a boutique-style approach.
• Cascade Park Gardens Memory Care: unit specializing in memory care.
• Cascade Park Adult Day Health: adult day health program offering physical, social, and support services.
• 6th Avenue Senior Living: modern boutique-style community combining assisted living and memory care.
• Maple Creek Senior Living: residential community for seniors.

Professional management and consulting services

The firm offers customizable management services tailored to each client's needs, with a growth strategy based on bringing in top-tier leaders aligned with its work culture. The professional services catalog includes:

• Human resources and payroll: workforce management in a sector shaped by regulation and by staff supply and demand, with efficient payroll processing and cost control through technology.
• Accounting: oversight of accounting functions, from budget development to variance analysis and reporting.
• Culinary and dining: priority on fresh ingredients, scratch cooking, and resident choice to enhance the dining experience.
• Marketing: systematic strategies to strengthen community engagement and brand awareness, with proactive follow-up on inquiries, leads, and sales.
• Facilities and maintenance: automated work order systems for preserving the physical assets of owners and investors and their daily presentation.
• Care and customer satisfaction: a culture of training, coaching, and feedback, with regular quality assurance and third-party satisfaction reports.
• Workforce alignment: automated maintenance systems to protect owners' and investors' investment in physical facilities.

Client profile and care proposition

The company targets owners and investors of senior living communities and care campuses seeking a management partner for operations, regulatory compliance, and investment. Its proposition is built around high-touch care, with innovative technologies applied to therapies, care, and services in various settings. The firm also states its intention to redefine quality affordable care, understood not only as meals and medication, but as exceptional service that leverages the latest technologies to improve the living experience at any income level.

Employment and internal culture

Cascade Senior Living Services maintains a stated policy of hiring and promoting from within at every opportunity, with incentives and educational opportunities for top-performing staff. The company describes its work environment as equitable, supportive, and compassionate, and maintains that quality of care depends on a team of peers working toward a common goal.