Lugg

Lugg: on-demand moving and transportation in the United States

Lugg is a company that offers on-demand moving and furniture delivery services. Its approach focuses on booking movers and a truck for the same day, with arrival in under an hour in the areas where it operates. The company allows you to get an instant price estimate in 60 seconds and schedule service up to 60 days in advance.

Moving and transportation services

Lugg's catalog covers a wide variety of transportation and moving needs. Among the services it offers are:

• Home and apartment moving
• Furniture delivery
• Store and marketplace pickup
• Haul away bulky or unwanted items
• Moving large items
• Help moving items on-site
• Move in/out of storage
• Office moving
• Move to/from college
• Appliance and mattress delivery
• Pick up a used item
• Drop off donations
• Moving TVs, gym equipment, plants, and bikes

Vehicle fleet and equipment

Lugg has different types of vehicles to adapt to the size of the job: Lugg Lite, Lugg Pickup, Lugg Van, Lugg XL, Lugg Box, and Lugg Box+. Movers arrive equipped with dollies, moving blankets, straps, wraps, and other materials, at no extra charge. The company allows you to schedule up to five stops for pickup and dropoff along the way, and offers real-time tracking with ETA updates.

Coverage and ratings

Lugg operates in several cities in the United States. The company has an average rating of 4.9 stars based on nearly one million verified customer reviews. According to its own presentation, it maintains a damage rate of 0.6% (99.4% damage-free) and offers a damage protection guarantee. Movers are background checked and receive five-star ratings.

Booking process

The service can be booked through the website or the app. Users can select the day and time slot, with options that include arrival in 30 minutes or the same day. The company provides an instant price estimate in 60 seconds and allows scheduling up to 60 days in advance. Real-time tracking lets you know the location of the movers and the estimated time of arrival.