CharterUP

CharterUP: charter bus and group transportation marketplace

CharterUP operates as a digital marketplace specializing in charter bus bookings and group transportation solutions. The platform offers real-time quotes and confirmed availability, allowing customers to book a bus in under 60 seconds. The company presents itself as the first and only marketplace of its kind, with a nationwide network of more than 700 bus companies and over 10,000 vehicles in the United States.

Charter and shuttle services

CharterUP's offering covers a wide variety of group transportation needs. Charter services include buses for airports, camps, corporate events, K-12 schools, nonprofits, religious groups, sports teams, travel agents, and university rentals. It also offers continuous shuttle services, such as airport shuttles, campus shuttles, construction shuttles, employee shuttles, hospitals and healthcare shuttles, K-12 districts, wedding shuttles, large events, emergency response, and government and military transportation.

The platform serves both private events and trade shows and conferences, and offers solutions for workforce contingency. In addition, the company provides informative guides on charter bus rentals, pricing, and bus types.

Solutions for businesses and institutions

CharterUP provides private shuttle solutions for organizations of any size. Through its proprietary advanced shuttle management system, customers can procure buses, track payments, and manage riders, all under one platform. The company states that Fortune 500 companies, federal agencies such as the Department of Defense, hundreds of universities, school districts, and some of the busiest airports in the world use its services.

The platform also offers passenger and driver apps, a control center, data and insights, and fixed routes. For bus operators, CharterUP offers a system that shows opportunities in their area, lets them set their own prices, and helps manage driver and vehicle information.

Nationwide coverage and presence

CharterUP operates in more than 135 cities across the United States and has a network of more than 700 bus companies. The company states that more than 100,000 customers rely on it for their charters and shuttles, and that it has transported more than 25 million riders. Cities mentioned include New York City, Houston, Chicago, Washington D.C., Los Angeles, Atlanta, Miami, Boston, Philadelphia, San Francisco, Las Vegas, Seattle, Detroit, Indianapolis, and Columbus, among others.

History and mission

CharterUP was founded by Armir Harris with the goal of creating a model of accountability and transparency in the charter bus industry. The company defines itself as a platform that removes the friction from private group transportation through real-time availability, dynamic pricing, instant booking, and live tracking. Its stated mission is to provide a group transportation experience that is transparent, safe, and good for the planet.

Customer service and support

The company offers 24/7 customer support, with a customer success team available from booking through pickup and beyond. CharterUP also provides added assurance: if a bus company is unable to fulfill the trip, its network of more than 700 operators allows it to quickly find a backup vehicle. The platform processes more than 20,000 qualified leads every month for its partner operators.