MOHELA (Higher Education Loan Authority of the State of Missouri)

MOHELA: Federal Student Loan Servicing

MOHELA (Higher Education Loan Authority of the State of Missouri) is an entity dedicated to student loan servicing. Its activity focuses on managing borrower accounts, administering repayment plans, and supporting users throughout the life cycle of their loans. The organization operates an online platform where borrowers can register, view their debt details, make payments, and manage matters related to their education financing.

Loan Servicing and Managed Programs

The entity administers loans from the Federal Family Education Loan Program (FFELP) and CASH loans, in addition to offering services for federal Direct Loans. Among the options available to borrowers are income-driven repayment plans, loan consolidation, forgiveness and discharge, deferment and forbearance, and benefits for members of the armed forces.

Account Management Tools

MOHELA's online platform allows users to register to access their loan details, view account information, make payments, and sign up for paperless delivery. The company also offers a mobile app to manage accounts from mobile devices and the option to apply for auto debit, which may qualify for a 0.25% interest rate reduction and help ensure on-time payments.

For those who need to adjust their payment, the entity provides a Repayment Plan Evaluator that allows comparing alternatives and recalculating the Income-Based Repayment (IBR) plan payment when income or family size changes. The company notes that some borrowers may qualify for a $0.00 monthly payment.

Forgiveness Programs and Specific Support

MOHELA administers the Public Service Loan Forgiveness (PSLF) program, aimed at those who work for the government or nonprofit organizations, and provides information on Teacher Loan Forgiveness. It also publishes resources for parents who want to help their children manage their student loans and warnings to avoid student loan scams.

Support for Borrowers Affected by Disasters

The entity considers the possibility of temporarily postponing the monthly loan payment for borrowers residing in areas declared a disaster area by FEMA, subject to evaluation of each case.

Customer Service Channels and Hours

MOHELA serves borrowers through two separate service lines. The FFELP and CASH loan servicing line operates Monday through Wednesday from 7:00 AM to 6:00 PM (Central Time) and Thursday through Friday from 7:00 AM to 5:00 PM (Central Time). The Direct Loan servicing line operates Monday from 8:00 AM to 9:00 PM (Eastern Time), Tuesday through Wednesday from 8:00 AM to 8:00 PM (Eastern Time), and Thursday through Friday from 8:00 AM to 6:00 PM (Eastern Time). The entity also has a fax number for each line and a TTY service via 711.

Institutional Information

The organization is headquartered in the state of Missouri and its identification number in the NMLS Resource Center is 1442770. Borrowers with Direct Loans can manage their account at mohela.studentaid.gov, while those transferred from Navient can use servicing.mohela.com to manage their loans.

Location and Contact

Phone: 1-800-945-4701