loanDepot

loanDepot, mortgage loans and refinancing in the United States

loanDepot is a non-bank mortgage lender founded in 2010 by Anthony Hsieh, operating in all 50 states. The company presents itself as the second-largest non-bank lender in the country and structures its offering around three basic homeowner needs: accessing liquidity, buying a home, and reducing monthly payments.

Products for accessing liquidity

In the cash access category, the company offers home equity loans for amounts up to $750,000, cash-out refinancing, and personal loans. These products are designed for purposes such as home renovations or occasional liquidity needs.

Financing for home purchase

For home purchases, loanDepot offers fixed-rate mortgages, adjustable-rate mortgages, and VA and FHA loan programs. The loan options catalog is completed with jumbo loans and 203k loans, aimed at specific profiles and projects.

Refinancing and reducing payments

Refinancing is one of the pillars of the commercial proposition, with the stated goal of reducing monthly payments and freeing up cash flow. The company supports this approach with its Lifetime Guarantee, according to which the customer will not pay lender fees the next time they refinance with loanDepot.

Digital tools and customer service

Since its founding, loanDepot has developed a digital approach supported by its proprietary technology platform mello®, designed to streamline buying or refinancing a home. The website provides users with purchase and refinance calculators, a learning center about mortgage products, specific resources for first-time homebuyers, and a home search tool powered by comehome. The company also has a mobile app to manage loans, make payments, check loan status, and apply for new products.

Service is divided between loan servicing and general customer care. The team includes loan officers, operations and servicing teams, and customer care specialists who support the user throughout the entire loan lifecycle.

Track record and awards

Founded in 2010, the company was recognized by The Wall Street Journal as "Best Mortgage Lender for First-Time Buyers" in 2024 and 2025, according to its own corporate presentation. The company operates under NMLS#174457 and maintains a state licensing page.

Community commitment

loanDepot states that investing in the communities where it operates is part of its identity. The company says it has donated millions of dollars and participated in charitable initiatives nationwide, including revitalizing Boys & Girls Clubs, building homes with Habitat for Humanity, and supporting combat-wounded veterans through War Heroes on Water.