BOSS Money

BOSS Money: international transfers from the United States

BOSS Money is an international money transfer service operating from the United States, aimed at people who need to send funds to their home countries. Its approach centers on the mobile app as the main channel: transfers are managed from there, the delivery method is chosen, and the transaction is tracked in real time. The company states that it moves $6 billion annually and that its app has been rated number one in customer satisfaction in the United States, according to its own presentation.

Destinations and delivery methods

The platform allows sending money to a list of countries that includes Guatemala, the Dominican Republic, Honduras, Mexico, El Salvador, Ecuador, Haiti, Cameroon, Colombia, and Nigeria, among others. For each destination, different delivery methods are offered, which the user selects based on the recipient's convenience:

• Bank deposit: direct deposit into the beneficiary's account through the global banking network.
• Cash pickup: the recipient collects cash at thousands of service points distributed internationally.
• Mobile wallet: instant transfer to mobile money accounts in countries where available.
• Debit card: direct deposit to the recipient's card, excluding prepaid cards.
• Home delivery: the money is delivered directly to the recipient's home.

The company also has a network of authorized retail locations for those who prefer to conduct the transaction in person or pay in cash. The store locator is integrated into the app.

How it works and requirements

The sending process is divided into three steps: downloading the app and free registration; verification and entering the transfer details (amount, currency, and destination); and confirmation with transaction tracking. To complete verification, BOSS Money accepts documents such as a driver's license, national or state ID card, work permit, passport, alien resident card, cédula, voter ID, or consular registration, depending on the region.

Payment can be made with a debit or credit card; in the latter case, the card provider may apply additional charges. The company states that it does not charge hidden fees and that exchange rates and fees are shown before confirming the transaction. Transfers to mobile wallets are usually completed in minutes, while other methods may take until the next day, depending on external factors such as holidays, agent hours, or review processes.

Promotions and referral program

The company's catalog shows an offer for new customers: the first three transfers with no fee, with a special exchange rate on the first one. There is also a referral program through which the user receives a $25 gift card when a friend makes their first transfer, and the friend in turn gets the first three transfers with no fee. Standard fees start at $0.99, according to published information.

Customer service channels and availability