American Service Pets

American Service Pets: Emotional Support and Psychiatric Service Letters Online

American Service Pets is an online service that processes Emotional Support Animal (ESA) and Psychiatric Service Animal (PSA) letters for pet owners in the United States. The letters are issued and signed by state-licensed mental health professionals and, according to the company, comply with federal and state housing laws, as well as airline requirements. The company states that it has served more than 300,000 customers and operates in all 50 states.

Three-Step Application Process

The process begins with a brief assessment that users complete online from their phone or computer, with questions about their mental or emotional support needs; most people finish it in under three minutes. Then, a mental health professional licensed in the applicant's state reviews the information and determines whether the person qualifies for an ESA or PSA letter. If the application is approved, the letter is delivered securely to the customer's email, and they can print it or show it digitally whenever needed.

Turnaround Times and Coverage

The company notes that response times are fast, with same-day approvals available in most states and a general turnaround of 24 to 48 hours. The letters are designed for use in housing and travel contexts, and the company presents itself as a specialist in federal housing laws and airline requirements. It also offers the option to add multiple pets to the application through an add-on.

Conditions That May Qualify for the Service

The service is aimed at people living with a mental or emotional health condition that affects their daily life. Examples mentioned by the company include anxiety, depression, post-traumatic stress disorder (PTSD), chronic stress, personality-related conditions, schizophrenia, and specific phobias. The company clarifies that this list is not exhaustive and that conditions do not need to be visible or severe to be valid, as long as they significantly impact the person's well-being.

Approval and Refund Policy

American Service Pets states that if a licensed professional does not approve the application, it refunds the payment minus the doctor's assessment fee. The company states that it works exclusively with accredited professionals and that each letter is based on a genuine evaluation. It also notes that its clinical team can step in to provide additional documentation if a landlord or housing provider requests it, and that its customer care team is available seven days a week.

Recognition and Reviews

The company presents itself as accredited by the Better Business Bureau (BBB) with an A rating. The website features numerous testimonials from verified customers who highlight the speed of the process, the helpfulness of the staff, and the usefulness of the letters for keeping their animals in housing or traveling with them. The testimonials mention cases of dogs and other pets registered as ESA or PSA.