GoGoGrandparent

GoGoGrandparent: phone concierge for independent living for seniors

GoGoGrandparent is a phone-based concierge service for seniors and adults with disabilities who need support managing transportation, deliveries, and household tasks without relying on mobile apps or a smartphone. The company acts as an intermediary: the user calls a toll-free number and an operator coordinates the request with partner networks such as Uber, Lyft, DoorDash, and Instacart. The service is available 24 hours a day, seven days a week, and the company says it has handled millions of requests for hundreds of thousands of people living independently at home.

Coordinated services for everyday life

The offering is built around everyday needs that the company channels through its call center:

• Rides: on-demand or scheduled trips via Uber or Lyft, with the option to request wheelchair-accessible service in areas where it is available. Users can add notes for the driver, such as needing trunk space or extra time to get in and out of the vehicle.
• Grocery delivery: shopping and home delivery from local stores, on demand or on a schedule.
• Meal delivery: orders through DoorDash and similar services, with dietary needs verified and real-time tracking.
• Prescription delivery: pickup of medications at the pharmacy and delivery to the home so the user can stay on their medication schedule.
• Home services: phone assistance to arrange household tasks such as handyman work, carpentry, plumbing, furniture assembly, painting, gutter cleaning, appliance installation, house cleaning, pet care, moving, landscaping, companionship, laundry, personal shopping, and cooking, among others.
• GoGoCare: a phone-based support program for managing health care and remaining in one's own home.
• Grow with GoGo: virtual fitness and enrichment events for seniors and people with disabilities.

How it works and coverage

Access to the service is by calling 1 (855) 464-6872. The user can choose from a menu of tones or speak directly with an operator. The company keeps user details, such as the pickup address, so the user does not have to repeat them with every request. GoGoGrandparent screens and monitors every request, communicates special needs to drivers, and follows up afterward to confirm the user's safety and satisfaction. Rides can usually be arranged within a radius of about 100 miles from the pickup point.

Coverage extends to all 50 U.S. states, Canada, and Australia. The company also operates in cities such as Chicago, Boston, Dallas-Fort Worth, Denver, Las Vegas, Los Angeles, New York, Phoenix, and Tampa, among others.

Memberships and payment methods

GoGoGrandparent offers several membership plans —Basic, Value, Premium, and Total Care— tailored to different levels of use, from those who use the service occasionally to those seeking a comprehensive alternative to long-term care. The company explains that its concierge fee covers the costs of processing and monitoring each request, as well as maintaining the 24/7 call center, servers, and engineering team. In addition to regular credit and debit cards, it accepts Direct Express, the U.S. Social Security prepaid debit card, for all its services.

User profile and the role of caregivers

Although the service is designed primarily for seniors and adults with disabilities, anyone over 18 can use it. The company emphasizes that a smartphone is not required: the service is accessible to people who are blind or have low vision, and those with hearing difficulties can use the phone menu or have a caregiver place the request. Family members and caregivers can set up the account and payment, so the older adult only has to call when they need a ride or a delivery. The company recommends that the user carry a mobile phone during the trip to make pickup coordination easier, although it is not a requirement to request the service.

Drivers and expansion

GoGoGrandparent also brings drivers into its network. Those interested can submit a form through its website to be matched with local opportunities. The company offers a free two-hour course, the Driver Bootcamp, so new drivers can learn to accept GoGo requests using Uber or Lyft. The company also maintains partnership programs with governments, senior living communities, and the health care sector, and publishes informational content on its blog and its GoGo Abuelito podcast.