Swann Communications U.S.A.

Swann Communications U.S.A.: video surveillance for businesses and individuals

Swann Communications U.S.A. Inc. is the U.S. subsidiary of Swann, a company founded in 1987 in Melbourne, Australia, that presents itself as a trusted name in video surveillance and security solutions for businesses and DIY installation projects. The company states it has more than 35 years of experience in the sector and describes itself as a global leader in security system innovation.

Its catalog is organized into four main product lines: wired security systems, Wi-Fi network video recorders (NVRs), Wi-Fi security cameras, and smart video doorbells. These are complemented by accessories and the full range of products available in the store.

Products and categories

• Wired security systems.
• Wi-Fi NVRs.
• Wi-Fi security cameras.
• Smart video doorbells.
• Accessories.
• Full product catalog.

SwannShield: AI-powered voice assistant

The company sells SwannShield, an artificial intelligence-powered voice assistant that, according to its presentation, adapts to the user's preferences, interacts with visitors using a realistic and dynamic voice, and carries the conversation through to its conclusion. The idea is for the system to answer the door instead of the user.

Secure+ and the Swann Security app

Swann offers the Secure+ membership plan to get the most out of the security system through the Swann Security app. The company also maintains a blog and a support section with a help center, warranty information, product returns, and a compatibility chart.

The company's key points

In its presentation, Swann highlights that its products are yours to own with no ongoing costs or fees, and that it offers 24/7 customer service to help choose the right product or answer questions. It adds that its servers are secure in Australia and that it does not share data with third parties overseas. It also states that shipping is free on orders over $500.

Presence and operations

The company operates in the United States from its headquarters in Santa Fe Springs, California, and has a global structure. Its online store includes special offers and clearance sections, as well as an order tracking program and terms of use, consumer privacy, and privacy policies.

Location and contact

12110 Slauson Ave. Suite 4, Santa Fe Springs, CA 90670