GENTEEL Plumbers

GENTEEL Plumbers: emergency plumbing and same-day service in San Francisco

GENTEEL Plumbers is a plumbing services company based in San Francisco, California, founded in 2016 by Graham W. Jones. It began operating from the founder's garage in the Outer Sunset district and has since served residential and commercial customers in the city of San Francisco and San Mateo County. The company presents itself as a provider of same-day service and 24/7 emergency response.

Plumbing services offered

The service catalog includes general plumbing repair, drain cleaning, gasfitting installation and service, backflow prevention, leak detection and repair, trenchless sewer replacement, and water heater service. For water heaters, the company performs repair, replacement, and maintenance, and also offers services for tankless, smaller, more energy-efficient water heaters. For toilets, licensed plumbers repair or replace leaking, constantly running, or non-flushing units, and install high-efficiency models.

For deep clogs and drain odors, GENTEEL Plumbers uses hydro jetting, a method the company describes as eco-friendly and effective for unblocking pipes and sewer lines. For drain cleaning, they also use drain snakes and camera inspections. Hidden leak detection is aimed at preventing water damage, mold, electrical issues, and structural damage. Trenchless sewer replacement is offered as an alternative to extensive digging when pipes are damaged.

24/7 plumbing emergencies

The company handles plumbing emergencies 24 hours a day, every day. Among the emergency services it lists are basement flooding resolution, clogged sewer repair, toilet overflow, water heater repair, and gas leak detection. The site indicates that customers can call for immediate help.

Geographic coverage

GENTEEL Plumbers serves San Francisco and San Mateo County. The locations it mentions as its service area include San Francisco, Daly City, Brisbane, South San Francisco, San Bruno, Millbrae, Burlingame, Hillsborough, San Mateo, Foster City, Belmont, Pacifica, San Carlos, Redwood City, Atherton, Menlo Park, Palo Alto, and East Palo Alto. The company clarifies that it does not cross the Golden Gate or the Bay Bridge, so it does not serve areas north of the bay, and it also does not provide services in San Francisco's financial district. The southern limit of its coverage is East Palo Alto.

Team and experience

The current team of plumbers in San Francisco and San Mateo County has more than 30 years of combined experience. The company states that it only hires employees with a minimum of four years of work experience and that all candidates must pass drug screening and background checks. Service vehicles are organized and equipped with up-to-date technology and tools, which according to the company maximizes their efficiency.

Pricing policy and guarantees

The company charges a dispatch fee of $149, which is credited toward the cost of services. Before starting work, it offers flat-rate prices and upfront cost options. It also offers price matching: if the customer presents a lower written estimate for a plumbing service in San Francisco, GENTEEL matches it. Additionally, it provides free second opinions. Regarding guarantees, it offers performance and satisfaction guarantees, and a "No Lemon" guarantee that backs the quality of the fixtures and water heaters it installs. The company mentions senior discounts and available coupons.

The GENTEEL Promise Plan

GENTEEL Plumbers offers the GENTEEL Promise Plan, an annual home protection plan. The site presents it as a year-round coverage option, without detailing in the scanned material the specific benefits included.

Reputation and reviews

The company claims to have more than 450 five-star reviews on Yelp and to have received the "People Love Us on Yelp" award. On Google, the site shows a 5/5 rating based on 154 reviews. The company indicates that customers can read or leave reviews on those platforms.

Customer service process

Before the visit, the company calls the customer to let them know a plumber is on the way and sends the professional's biography and a photo. Upon arrival, the customer receives a text message. Most plumbing jobs in San Francisco are completed in less than four hours, according to the company. If a complex problem requires more than a day, the customer is informed and the work is coordinated according to their availability.

Location and contact

1181 Revere Avenue, San Francisco, CA 94124 · Phone: 415-465-5853 · Hours: Emergency 24/7