Ride1Up

Ride1Up: High-performance, affordable electric bikes

Ride1Up is an American company headquartered in San Diego, California, that has been manufacturing and selling electric bikes since 2018. Its focus is on offering high-performance models with components from recognized brands at prices the company describes as remarkably affordable. The company sells its catalog primarily through its website and has a support team based in the United States.

Electric bike catalog

Ride1Up's lineup includes several models designed for different uses and riding styles. These include:

• Portola 02: a folding bike with a torque sensor, available in Lite, 10ah, and 15ah versions, and in colors such as Bronze, Cloud White, Dark Slate, and Azure Blue. Its launch price starts at $895.
• Vorsa: a versatile full-size option, with Lite, FT, XR, and ST variants, and finishes such as Glacier, Sage, Slate, Snow, Onyx Black, Faded Bronze, and Sea Fog. Prices range from $1,345 to $1,695 depending on configuration.
• Roadster v3: a lightweight premium bike, with rigid or suspension frame options and colors such as Onyx Black, Mint White, and Gold. Its price is around $1,295 to $1,495.
• Prodigy v2: a touring model with a mid-drive motor and German engineering, available in Large and Small sizes and colors such as Clouded Gray, Fuchsia Fusion, and Rainbow Black. Its price ranges from $1,795 to $2,795.
• CF Racer1: an ultralight carbon fiber bike, in Large and Small sizes and colors Galaxy Gray, Cobalt, and Burnt Sunset. Its price is around $2,195 to $2,295.
• TrailRush: a trail-ready electric mountain bike (eMTB), in MED and LG sizes and colors Galaxy Gray, Cobalt, and Burnt Sunset. Its price is around $1,995 to $2,095.

The catalog also includes accessories such as apparel, cargo systems for luggage, pets, and passengers, front and rear racks, and touring and commuting bundles. Spare parts are also offered by model, such as batteries, chargers, rear wheels, motors, and keys.

Technical features and systems

Ride1Up highlights the use of its Current-Based Cadence System, which the company says provides more natural assistance and gives control back to the rider. Some models incorporate the Intui-Drive torque system, which adjusts assistance based on the force applied to the pedals. The bikes are designed to offer speeds of up to 15 mph, although customer reviews mention higher speeds on certain models. The company also sells models with hydraulic brakes, display screens, and folding systems.

Financing and purchase programs

The company offers installment payment options through Affirm, with 6-, 12-, or 36-month plans. In addition, several models are eligible for purchases with health savings accounts (HSA/FSA), allowing customers to use pre-tax funds on qualifying products. Ride1Up also participates in state rebate programs, such as Colorado's for electric bikes, according to a customer review.

Support and customer service

Ride1Up emphasizes after-sales support. The company has a US-based customer service team made up of veterans, cycling experts, mechanics, and former shop owners. This team is available to resolve any questions or issues related to the products. The company attributes part of its success to recommendations from loyal customers, based on both product quality and the assistance received.

Presence and operations

Ride1Up operates from its headquarters in San Diego, California, and defines itself as an American company. Although no additional locations are detailed, the company mentions that its support team is based in the United States. Customer reviews indicate that some purchases can be made in person, as in the case of a customer who bought a bike at the San Diego store.

User ratings

On the Trustpilot platform, Ride1Up has a rating of 4.5 based on 1,848 reviews. Comments highlight the value for money, ease of assembly on some models, and the service received at the store. Constructive criticism is also noted, such as outdated assembly manuals in certain cases or the need to improve technical documentation. The company uses this feedback to improve its service.

Location and contact

Phone: 1-877-743-3187 · Email: access@stringomedia.com