Extra Space Storage

Extra Space Storage: self storage in the United States

Extra Space Storage Inc. is a company headquartered in Salt Lake City, Utah, that owns and/or operates over 4,300 self storage properties in 42 states and Washington, D.C. Its network comprises approximately 3 million storage units and over 341 million square feet of rentable space. The company presents itself as the largest storage unit operator in the United States, with over 4,300 properties across the country.

Storage types and services

Extra Space Storage's catalog covers personal storage, boat storage, RV storage, and business storage solutions. The company states that it offers contact-free rentals and 24-hour access to the facilities. On its website, it encourages customers to reserve and pay online in just a few minutes, with the option to receive help from on-site staff.

Facility features

The company describes its properties as secure and clean, and notes that they are kept tidy and well-maintained. Among the features it highlights are the ability to choose between outdoor or climate-controlled units, and the use of an app that allows the access door to be opened via Bluetooth. It also mentions its own tools to help customers determine the unit size they need.

Network size and track record

According to company data, Extra Space Storage has over 45 years of activity in the sector and serves more than 2.4 million customers nationwide. Its network exceeds 4,300 locations across 43 states, plus Washington, D.C. The company maintains a specific property management section and an acquisitions section, and includes information for investors.

Ratings and customer experience

The website shows a rating of 4.9 based on over 2 million Google reviews. Among the testimonials collected, customers from Alpharetta (Georgia), Ocoee (Florida), and Manteca (California) highlight the cleanliness of the facilities, the staff's attentiveness, the variety of options — including climate-controlled storage and space for boats and RVs — and the usefulness of the app for opening access via Bluetooth. The company clarifies that the reviews are authentic and that the associated images do not correspond to the people who signed them.

Customer resources

The site includes a storage unit size guide, storage tips, a blog, and an FAQ section. It also offers a Spanish version and a guide for owners and operators. The company declares its commitment to privacy and provides links on the handling of personal data.