Custom Patch Factory

Custom Patch Factory sells custom patches through an online store that brings together product selection, artwork submission, and proof approval before an order goes into production. The company lists a contact address in Richmond, Texas, and builds its service around designs supplied by customers.

Its catalog includes embroidered and raised embroidered patches, woven and printed designs, chenille patches, and options made from PVC, along with labels and other formats. Each technique produces a different finish: embroidery leaves visible thread and texture, weaving supports finer lines and detail, and printing reproduces full-color graphics. Available finishes depend on the patch style.

The online configurator lets customers customize several features, including shape, size, border style, and backing. Embroidered styles offer 50%, 75%, or 100% embroidery coverage, a choice of thread types and colors, and backings such as twill, flannelette, or nylon. For those styles, the site lists sizes from 2 to 12 inches; other patch types may have different limits.

Orders are set up on the website: customers choose a style, select its options, and upload artwork. If the design is not ready, the company also allows customers to send it later by email. Before production begins, the customer receives a digital proof to approve. The FAQs say customers can request design changes before giving final approval.

Minimum quantities depend on patch style, design, and color. Custom Patch Factory says many orders start at 10 pieces, though minimums vary, and single-piece orders per design are not available. The company also offers samples so buyers can compare the look and feel of its options; customers pay the shipping cost for those samples.

After proof approval and completion of the order steps, production typically takes three to five business days, according to the company’s published estimate; larger orders may take longer. The website estimates that many customers receive their patches in about 10 business days after approving the design, though the final timing also depends on the selected shipping method. The site advertises free shipping on regular orders.

The range of backings and finishes can suit patches for uniforms, jackets, hats, backpacks, team apparel, and other textile items. The catalog covers sports, school, professional, and promotional uses. Each design is configured and priced according to its material, dimensions, and quantity rather than selected only as a standard off-the-shelf style.

The company lists its address as 2801 Infinite Loop, Richmond, Texas 77469. Orders and customization are handled online. For questions, the company advertises 24-hour phone and chat support; its contact page gives an estimated response time of 12 to 18 hours.