Tire Agent

Tire Agent: online tire and wheel sales with free shipping

Tire Agent is an online store specializing in the sale of tires and wheels for vehicles. Its approach focuses on remote purchasing: the customer selects products from the website, chooses delivery to their home or a local installer, and completes payment. The company offers free shipping on all orders and ensures that most are delivered within 2 to 4 business days.

Tire and wheel catalog

The catalog includes tires from more than 60 brands, according to the store's own information, as well as wheels. Searches can be performed by vehicle (make, year, model, and trim) or by size. For vehicles with more than one possible factory size, the system asks you to confirm the correct size. The store also explains how to locate the tire size on the tire sidewall or inside the door jamb.

Among the add-on products that can be added to the cart are TPMS sensors, a portable wireless air pump capable of up to 150 psi with a 2000 mAh power bank, an emergency LED flashlight, and protective covers for transporting tires, designed for tires up to 31 inches tall and wheels up to 22 inches. The store also offers free lug nuts with the purchase of wheels.

Payment plans and financing

Tire Agent offers no-money-down payment plans through PayPair, its own financing system. The customer completes a single application and receives several payment options, including alternatives for people with limited credit history or no credit. The company states that it accepts all types of credit scores. Payment plans are available during the checkout process.

Current promotions and rebates

The site shows a deals section with manufacturer rebates. Among the promotions listed are a $100 rebate when purchasing a set of four select Pirelli tires, another of up to $100 for four select Goodyear tires, an $80 rebate for four Kumho tires, and a $50 rebate for four Kanati tires. The store also offers a $25 gift card for each friend who makes their first purchase.

Customer service and guidance

The company provides customers with a service to help choose the right products for each vehicle, either by phone or email. Phone support hours are Monday through Friday from 8:00 a.m. to 8:00 p.m. ET and Saturday from 9:00 a.m. to 2:00 p.m. ET. Live chat is available Monday through Friday from 8:00 a.m. to 8:00 p.m. and Saturday and Sunday from 9:00 a.m. to 6:00 p.m. ET.

Purchase process

The online purchase flow consists of three steps: find tires or wheels, choose delivery (to your home or a local installer), and select payment, whether a no-money-down plan or payment in full. The store warns that wheels mounted or installed on the tire or vehicle cannot be returned.