Crossroads Treatment Centers

Crossroads Treatment Centers: outpatient addiction treatment in nine states

Crossroads Treatment Centers is a network of outpatient treatment centers specializing in opioid and alcohol use disorders. Its model combines medication support, counseling, and care coordination, and is presented as an alternative that allows patients to maintain their daily work and family routine while receiving treatment. The organization states it operates more than 100 centers across nine states: Georgia, Kentucky, New Jersey, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia.

Medication-based programs

The main service consists of recovery support through medication. Crossroads offers a set of FDA-approved medications for addiction treatment, including methadone and Suboxone, as well as injectable formulations such as SUBLOCADE® and BRIXADI®, administered weekly or monthly. The center's professionals work with each patient to determine the most appropriate therapeutic option according to their individualized care plan.

Clinical assessment and personalized plan

The process begins with a clinical assessment in which the patient is seen by their provider along with a care coordinator or counselor, both at the initial visit and at subsequent visits. From there, a personalized, evidence-based treatment plan is developed. The number of assessments and visits varies depending on each person's needs.

Counseling, peer support, and care coordination

In addition to medication treatment, the organization offers counseling, peer support, measurement-based care, care coordination, and contingency management. Care coordinators work in collaboration with a wide variety of community services, and patients with unmet social needs can access resources for free or reduced-cost food, housing, and transportation. The company also mentions care for specific populations.

Insurance coverage and access

Crossroads accepts Medicaid, Medicare, TRICARE, VA CCN, and most commercial insurance plans. The organization verifies benefits and helps patients enroll in insurance through its patient access center, available 24 hours a day, 365 days a year. It also offers self-pay options and may have funding available through grants.

Outcome indicators and recognitions

The company itself publishes a series of metrics on its outcomes: more than 90% of patients in full remission at 12 months of treatment, a six-month retention rate 2.5 times higher than the national prescriber average, an average rating of 4.8 stars from 15,000 satisfied patients, an average time of less than 10 minutes to the first instant intake appointment, and a 57% reduction in the urge to use after 180 days of treatment for opioid use disorder. It also states that it has received the Top Places to Work award for three consecutive years, that 90% of its employees would recommend it according to Glassdoor, and that it has a 4.5 rating on that platform with 95% CEO approval.

Patient care and digital services

The organization has a confidential 24/7 helpline and offers same-day and virtual appointments. For patients in treatment, it has Holly, a digital scheduling assistant that allows visits to be confirmed or rescheduled. Crossroads also maintains an employment program under the motto "Your Career – Their Recovery."

Locations

Crossroads of Calhoun: 367 Richardson Rd, SE, Calhoun, GA 30701

Crossroads of LaGrange: 229 South Davis Road, Suite 900, LaGrange, GA 30241

Crossroads of Ringgold: 4083 Cloud Springs Road, Ringgold, GA 30736

Crossroads of Ashland: 1220 Greenup Ave, Ashland, KY 41101

Crossroads of Independence: 1974 Walton Nicholson Pike, Independence, KY 41051

Crossroads of Louisville, KY (Jeffersontown): 1700 Cargo Court, Jeffersontown, KY 40299

Crossroads of Louisville, KY (Middletown): 12610 Townepark Way, Louisville, KY 40243

Crossroads of Somerset: 607 Clifty Street, Somerset, KY 42503

Crossroads of Belvidere: 526 Water Street, Belvidere, NJ 07823

Crossroads of Galloway: 337 E. Jimmie Leads Road, Suite A, Galloway, NJ 08205

Crossroads of Lanoka Harbor: 4 Murray Grove Lane, 2nd Floor, Lanoka Harbor, NJ 08734

Crossroads of Pennsauken: 6650 Browning Rd, Room M-19, Pennsauken, NJ 08109

Crossroads of Rio Grande: 1304 Route 47, Suite S, Rio Grande, NJ 08242

Crossroads of Stanhope: 21 US 206 South, Suite 2, Stanhope, NJ 07874

Crossroads of Asheville: 6 Rober