ReceptionHQ

ReceptionHQ: virtual receptionists and 24/7 call answering for businesses

ReceptionHQ is a virtual reception and call answering service for businesses of different sizes and industries. Its approach is based on human receptionists based in the United States who answer customer calls during core business hours, with extended availability to cover evenings, weekends and federal holidays. The company also offers AI receptionist options.

Reception and call management services

ReceptionHQ's catalog includes live receptionist services, message taking, call transfers, virtual receptionists, appointment scheduling, pay-per-call answering, call overflow, after-hours answering, temporary or short-term answering, bilingual answering, outbound calling and AI phone answering. The company also offers call center services and other business solutions such as local or toll-free numbers, call diversion, voicemail-to-email, IVR services and virtual addresses.

Plans and commercial terms

Plans start from $25 per month and do not require a lock-in contract: subscriptions are month-to-month and there are no cancellation fees. The company offers a 7-day free trial, no credit card required, with instant activation of the service. Entry-level options include an introductory offer of 15 calls for $39, which includes 15 calls per month, call transfers available, instant notification via SMS or email, capture of three key details per call and access to the client portal.

How the service works

Setup takes minutes: the client provides information about their business, their preferred greeting and how they want callers to be handled. They then confirm who should receive messages or, depending on the plan, call transfers. The client diverts their business phone to the unique number provided, with the flexibility to send all calls or only unanswered ones. Receptionists answer with the chosen greeting and, depending on the plan, can take messages, transfer selected calls, answer frequently asked questions, enter leads into the CRM, take orders, process payments and schedule appointments. After each call, the client receives a message by email, SMS or both, with details such as the caller's name, phone number and reason for the call.

Coverage, languages and support

Receptionists are based in Arizona, Florida, North Carolina and Missouri, and answer during core business hours. The service can answer calls day or night, including evenings, the early hours, weekends and federal holidays. The company offers bilingual support and AI receptionists that answer in English and Spanish 24/7, with automated voice agents for routine questions and a live team ready to step in when needed. ReceptionHQ states that it answers calls in less than 15 seconds on average and does not charge for calls under 5 seconds or for telemarketing calls.

Industries served

The company serves small businesses, large corporations, corporate organizations, law firms, medical centers and healthcare practitioners, accountants, real estate and property management agencies, IT companies, start-ups, franchises, contractors and home service providers, skilled trades and other industries. ReceptionHQ states that it works with various software programs and scheduling systems for client management.

Client portal and control tools

All live call answering services include full access to the client portal, compatible with desktop, laptop and mobile. The portal allows access from multiple devices, use by multiple users and real-time updates, with no additional setup or learning curve. The company also offers virtual inbound phone numbers for different locations or a toll-free number for those who need a national presence, as well as virtual addresses to expand geographic presence without high costs or the need to relocate.

Presence and rating

ReceptionHQ states that it has more than 25,000 business clients. On Google, the service shows a rating of 4.5 stars from 104 reviews. The company also operates in Australia, New Zealand and the United Kingdom.