Away

Away, luggage and travel accessories with its own store network

Away is a company dedicated to the design and sale of luggage, bags, and travel accessories. Its catalog is organized into three main families —luggage, bags, and accessories— and combines online sales with a network of 16 physical stores across the United States, United Kingdom, and Canada.

Luggage: collections and formats

The luggage offering is structured by size (carry-on and checked luggage) and by style. Featured lines include Hardside, Flex, Topside, Softside, and Aluminum. The catalog includes models such as The Bigger Carry-On, The Carry-On, The Medium Flex, The Large, and Topside Medium Trunk, available in various color ranges. The company presents Aluminum Edge as a hybrid model with a textured hard shell, aluminum frame, and champagne-tone details, which according to its own communication had a waitlist of more than 4,000 people. The Topside collection features the Cherry Red finish, and there is a collaboration with WNBA player Sabrina Ionescu, with colors inspired by her career and organization solutions.

Bags and accessories

The bags section is divided into backpacks, duffles, totes, crossbodies, garment bags, and diaper bags, with collections such as Featherlight, Active, and Game Day Essentials, as well as the Commuter backpacks and Booksmart for school. Accessories include packing organizers, toiletry bags, tech organizers, small leather goods, luggage tags and charms, and everyday items. Recent new arrivals include the compressible PackAway Closet and the Featherlight Daily Cosmetic Case.

Personalization and bundle shopping

Away offers personalization options for both luggage and bags. It also offers bundle shopping with discounts: the site indicated savings of up to $100 when mixing, matching, and building a set. The company also maintains a Reclaimed line of pre-owned products and services oriented toward corporate gifting and gift cards.

Shipping, returns, and warranty

The site states free shipping on luggage orders and free returns and exchanges of unused items within the first 100 days. The company currently sells in the United States, United Kingdom, and Canada, and offers a coverage program called Away LifetimeCare™, along with information about quality testing.

Own stores

The brand operates 16 own stores in the United States, United Kingdom, and Canada, where it presents its full catalog. The cities with confirmed presence are Austin, Boston (Newbury), Chicago, Dallas, Houston, Los Angeles (Venice Beach and West Hollywood), London, Nashville, New York (Noho and Williamsburg), San Francisco (Hayes Valley), San Jose, Seattle, Toronto, and Washington DC.

Editorial recognition

The website itself collects reviews from specialized media about some of its products. The Bigger Carry-On is cited by NYT Wirecutter, which highlights the flexible polycarbonate of its shells, the smoothness of the wheels, and the strength of the YKK zippers. The Carry-On is mentioned by Condé Nast Traveler as a recurring model after testing more than one hundred suitcases. The Everywhere Bag also appears in NYT Wirecutter as a well-organized personal item option.

Locations and stores

Austin store: 11701 Domain Blvd, Suite 120, Austin, TX 78758

Boston store: Newbury: 179 Newbury Street, Boston, MA 02116

Chicago store: 1121 N State St, Chicago, IL 60610

Dallas store: NorthPark Center 8687 N. Central Expressway Suite 786, Dallas, TX 75225

Washington DC store: 3237 M Street NW, Washington, DC 20007

Houston store: 4033 Westheimer Rd, Houston, TX 77027

LA store: Venice Beach: 1103 Abbot Kinney Blvd. Unit #2, Venice, CA 90291

LA store: West Hollywood: 8400 Melrose Ave, Los Angeles, CA 90069

London store: 9 Earlham St, London WC2H 9LL, UK

Nashville store: 2311 12th Ave S, Suite #103, Nashville, TN 37204

NYC store: Noho: 364 Lafayette St, New York, NY 10012

NYC store: Williamsburg: 111 N 3rd St, Brooklyn, NY, 11249, USA

San Francisco store: Hayes Valley: 371 Hayes St, San Francisco, CA 94102

San Jose store: 378 Santana Row, Suite 1010, San Jose, CA 95128

Seattle store: 2645 NE 46th St, Seattle, WA 98105

Toronto store: Yorkdale Shopping Centre, 3401 Dufferin St Unit 533, Toronto, ON M6A2T9