Mindset

Mindset: representation for Social Security disability benefit applications

Mindset is a U.S. company that handles Social Security disability benefit applications for both the SSI and SSDI programs on behalf of people whose physical, mental, or other qualifying disability limits their ability to work. The company states that it charges no upfront or out-of-pocket costs and that it takes on the entire process on behalf of the claimant or their family member.

How the process works with Mindset

The service is structured in three stages. First, the interested person checks in about two minutes whether they meet the requirements for SSI or SSDI by answering a pre-qualification questionnaire. Then, they complete the application from their phone, enter the necessary information, and sign the documents required to submit it online. From that point on, Mindset acts as the representative throughout the entire benefits process, and the client can check the status of their case, send messages to their case manager, and upload documents and updated information through their account in the client portal.

Document, administrative, and medical management

The company prepares all documentation for the claimant to sign online and handles expediting the initial paperwork, appeals, and fax requests from the Social Security Administration (SSA), procedures that, according to the company, usually take weeks on one's own. As the representative, it makes calls to the SSA on the client's behalf, including phone holds that can exceed thirty minutes. In addition, it receives a copy of correspondence from the SSA to prevent documentation from being lost, and its team collects the claimant's medical records to strengthen the application.

Representation and support during the claim

Mindset handles all phases, from filing an initial application or an appeal to representing claimants before an Administrative Law Judge. The company describes its model as a combination of technology and human touch aimed at simplifying a process that is often stressful, with swift submissions, a dedicated case manager, representation, and continuous updates through its portal.

Leadership team and professional profiles

The leadership team brings together backgrounds in Social Security law, health technology, and business strategy. Megan Simmons leads intake and case management operations and brings more than a decade of experience in Social Security law. Trina Graham Hodo, chief operating officer, has thirty years of experience, eight of them in health technology, and has participated in the growth of three startups. Kian Ronnasi, vice president of strategy, leads national initiatives to expand access to SSI and SSDI benefits and has experience in venture capital and finance. Theodore "Ted" Glass, vice president and lead disability attorney, specializes in Social Security law, served as a squad leader in the United States Army with 25 months deployed in Iraq, and focuses his work on advocating for veterans and people with disabilities.

The case management team includes professionals with prior experience at the Social Security Administration, the Department of Social Services, and in the mental health and human services field. Among them are a lead case manager with 22 years of experience processing Social Security disability claims and a case manager with more than ten years of work with the SSA and the Department of Social Services.

Informational content on disability benefits

The company maintains a blog with information on benefits and associated conditions. Among the topics published are the SSA's Compassionate Allowance (CAL) program, which offers expedited processing for people with certain types of cancer or rare disorders; disability benefit applications for Disabled Adult Children (DAC), explaining who may qualify and what factors affect eligibility; second-generation medications for mental illness, how they work and their side effects; and enrollment of minors in the SSI program, its application process, and the challenges that may arise.

Contact information and headquarters

The company is headquartered at 14 Wall Street, 20th Floor, New York, NY 10005. The contact email is support@mindset.care and the phone number is (888) 820-4270.

Location and contact

14 Wall Street 20th Floor, New York, NY 10005