Emma Kendrick

Emma Kendrick, online general store for the home

Emma Kendrick is an online general store that sells everyday household items. Its catalogue is organised into nine departments and around two hundred products, including lighting, toys, decor, garden and outdoor, bed and bath, tech and gadgets, as well as kitchen and dining items, tools and clothing. The company presents itself as an alternative that brings together garden, kitchen and toolbox products in a single order, rather than limiting itself to one narrow category.

Departments and featured products

The store structures its offering into nine departments: lighting, toys, home decor, garden and outdoor, bed and bath, tech and gadgets, and other everyday categories. Among the items the website lists as best sellers are night vision binoculars for kids, a luminous crystal ball night light with a wooden base, a washable and durable animal design kids' rug, and a wooden rainbow tower for sensory and educational play. The catalogue shows discounted prices on some of these products.

Shipping, timelines and tracking

Orders are shipped within the United States only. Shipping is free on all orders, with no minimum purchase, and includes tracking. The company states that orders are packed within 1 to 3 business days and that transit usually takes 5 to 8 business days, so most shipments arrive within 6 to 11 business days. Once the order has shipped, a tracking link is sent by email and can also be checked on the store's tracking page.

Payments, returns and refunds

Payment is made with major credit and debit cards through a secure payment gateway. The company states that card details are encrypted in the browser at the moment they are entered and that it does not store them. Buyers have 30 days from delivery to start a return; items must be unused and in their original packaging. Once the return is received and approved, the refund is issued to the original payment method, usually within 5 business days. For changes or cancellations, the company asks customers to send an email within the hours following the order and, if it has already shipped, to return it upon receipt.

Customer service and company details

Customer service is provided by email and phone. The stated hours are Monday to Friday, 8:00 AM to 5:00 PM (Mountain Time), with a usual response time of one business day. The published contact information also lists hours of Monday to Sunday, 8:00 AM to 5:00 PM (Mountain Time), with an average response time of 12 hours. The company identifies itself as VELOCORE LLC, with an address at 706 S Business 49, Neosho, MO 64850, United States. Charges on bank statements appear as EMMA-KENDRICK.COM.

Location and contact

706 S Business 49, Neosho, MO 64850, United States · Phone: +1 (307) 393-7555 · Email: support@emmakendrick.com