SmartMatch Insurance Agency

Medicare insurance guidance based in Kansas City

SmartMatch Insurance Agency, LLC is an insurance agency focused on guiding and enrolling people in Medicare plans. Its corporate office is in Kansas City, Missouri, and the firm states it is licensed to sell insurance products in all 50 states and the District of Columbia.

The service is built around a conversation with a licensed insurance agent, who assists clients by phone and stays with them from initial enrollment onward. The agency presents itself as an alternative to call center scripts and states that it does not pressure users to enroll.

Plans and coverage it offers

The agency's offerings cover the main paths to health coverage for seniors:

• Medicare Advantage
• Medicare Supplement
• Prescription Drug Plans (Part D)
• Other insurance

The website allows users to compare 2026 Medicare Advantage plans, prescription drug plans, and Medicare Supplement insurance from various carriers. According to the published legal information, the agency represents nine organizations offering 3,299 products nationwide, and notes that it does not offer every plan available in every area.

How the guidance process works

The company describes a three-step approach. First, a licensed agent asks about the person's doctors, prescriptions, and coverage expectations. Then the options available in the client's area are compared and their differences explained in as much detail as the client requests. Finally, after enrollment, the customer success team remains available to answer questions and review coverage each year.

The agency emphasizes that the service is free to the user and that there is no obligation to enroll: you can enroll on the first call, come back later, or decide none of the options are right for you.

Support after enrollment

One of the features the company highlights is continued support after the plan is finalized. The so-called Customer Success Team acts as the enrollee's personal point of contact, answers questions, conducts policy reviews, and helps manage matters with their carrier.

Customer reviews

The website includes testimonials from internal surveys with five-out-of-five-star ratings. Customers mention agents' active listening, speed in processing, clarity in explaining options, and the usefulness of support during renewals and first-time enrollments. Among the agents mentioned are Summer, John Skillman, and Denise Bowlen.

Business solutions and educational content

In addition to serving individuals and families, the agency offers the SmartConnect program, aimed at businesses, organizations, HR departments, benefits managers, and advisors seeking coverage for employees or clients. The website provides a contact form so an account executive can handle inquiries from this audience.

The company also maintains a blog with articles on Medicare basics, enrollment, evaluating plans, and current topics, such as Medicare work requirements in 2027, Medicare while working, and choosing between HMO and PPO plans.

Legal framework and scope of service

The firm specifies that this is a solicitation for insurance and that it is not connected with or endorsed by the U.S. Government or the federal Medicare program. Calls are directed to licensed agents authorized to enroll people in Medicare Advantage, prescription drug (Part D), and Medicare Supplement plans. The agency states that the plans it represents do not discriminate based on race, color, national origin, age, disability, or sex, and that not all plans offer the same benefits, with variations by carrier and location.

Location and contact

120 W. 12th St. Suite 1700, Kansas City, Missouri 64105 · Phone: 1-888-411-7647 · Hours: Monday – Friday 7:30am – 5pm CT