Restoration 1

Restoration 1: Nationwide Damage Restoration Network in the United States

Restoration 1 presents itself as America's largest independent restoration company. Its work focuses on returning homes and commercial properties affected by water, fire, mold, and storms to normal. The company operates through a network of locally owned and operated businesses, allowing it to respond in the communities where it is established.

Service is provided continuously, 24 hours a day, seven days a week. The company serves both individual homeowners and property managers, insurance companies, and national commercial accounts.

Restoration Services

The service catalog includes water damage cleanup and restoration, fire damage restoration, and mold infestation removal and treatment. In addition, the company offers emergency restoration services, storm damage, sewage cleanup, commercial restoration, packing and storage of belongings, and general property restoration.

The firm's specialists are certified by the IICRC (Institute of Inspection, Cleaning and Restoration Certification), according to the company's own information.

Work Process

The company describes a three-step process. First, it answers the emergency call, available at all times. Then, it assesses the damage together with local experts and the customer's insurance company. Finally, it carries out the necessary repairs until the property is restored to its previous condition. The initial damage assessment is offered free of charge.

Relationship with Insurers and Financing

Restoration 1 works in coordination with insurance companies, agents, and adjusters to streamline claims processing. The company states that it collaborates with everyone involved so that the customer can return home or reopen their business with as few complications as possible.

At select locations in the network, financing options are offered through entities such as Regions Bank and Wisetack, with payment plans that allow the cost of urgent repairs to be spread over time. Availability of this financing varies by location.

Customer Profile and Collaborations

In addition to individual homeowners, the company targets property managers, insurance agents, and plumbers. With the latter, it proposes possible avenues for collaboration to attract customers and expand its business. For property managers, it offers water, mold, and fire restoration services aimed at improving tenant satisfaction.

Franchise Structure

Restoration 1 operates through a franchise model. The company offers opportunities to open and manage your own business under its brand, as well as national accounts and commercial loss programs. The network extends across the United States, and each franchise is locally owned and operated.