Trash Sergeant

Trash Sergeant: doorstep trash collection for multifamily communities

Trash Sergeant is a company founded in 2016 that provides valet trash service, meaning nightly collection of bagged household waste directly from the doorsteps of residents in apartment complexes, condominiums, and multifamily properties. The company was created by a military veteran and presents itself as a structured alternative to providers that, according to its own description, fell short in communication and follow-through.

Services offered

The company's catalog includes four main lines:

• Valet Trash: nightly collection of bagged waste from designated containers outside resident doors.
• Bulk Trash: removal of bulky waste.
• Haul-Away: hauling and removal service for waste.
• Recycling: recycling.

The service is aimed at property managers and the residents of multifamily communities themselves.

Method of work and tracking

Collection takes place every night with uniformed personnel who remove trash bags from designated containers and take them to the complex's dumpsters or compactors. Routes are monitored via GPS, and each service is documented with nightly reports that include timestamps. The company has a map showing the location of its team on the property. If any issue arises, it is reported quickly to the property manager.

The company maintains insurance coverage and follows safety protocols at every property. It is also a member of industry organizations such as NAA and AAGD.

Service areas

Trash Sergeant operates in several U.S. metropolitan areas: Dallas-Fort Worth, Austin, Houston, San Antonio, Phoenix, and Oklahoma City. The company notes that its current footprint is those regions and that it plans to expand into new territories, with a particular focus on the Southwest.

Leadership team

The company's team is led by Lance Borden as president, Shannon Williams as Operations and Business Development Manager, Scott Cannon as Director of Operations, Eric Fleckenstein as Regional Operations Manager, and Israel Balbuena as District Manager.

Outlook and plans

The company states that its long-term goal is to expand its presence into more regions of the Southwest and develop veteran hiring initiatives. According to its own presentation, the company seeks to maintain consistency and clear communication as it scales.

Location and contact

2601 Network Blvd. Ste 411. Frisco, TX 75034 · Phone: (800) 734-6559 · Hours: Mo-Fr 09:00-18:00